Onsite IT Consultant - Deskside & Lab Systems - South San Francisco, California

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Deskside Support Consultant with hands‑on laboratory environment experience to provide onsite technical support for both corporate and lab‑based users. This role requires a strong understanding of IT support within life sciences settings, including support for specialized lab equipment, scientific applications, and regulated environments.

The ideal candidate combines strong technical troubleshooting skills with exceptional customer service and the ability to operate effectively in fast‑paced biotech environments.

• Provide onsite deskside support for end users across corporate and laboratory environments.
• Troubleshoot hardware, software, network, and peripheral issues (Windows, macOS, printers, & mobile devices).
• Support lab‑specific systems, including instrument‑connected workstations and scientific software applications.
• Coordinate with lab vendors and internal teams for issue resolution and equipment integration.
• Maintain accurate documentation of incidents, resolutions, and standard operating procedures.
• Assist with onboarding/offboarding of employees, including workstation setup and access provisioning.
• Ensure compliance with IT, security, and regulatory standards common to life sciences environments.
• Escalate complex infrastructure or application issues to appropriate teams.

• 3–5 years of deskside or IT support experience.
• Prior experience supporting life sciences, biotech, or pharmaceutical environments.
• Hands‑on experience supporting lab workstations and scientific instrumentation connectivity.
• Strong understanding of Active Directory, O365, endpoint management, and ticketing systems.
• Experience working in regulated environments (GxP knowledge a plus).
• Excellent troubleshooting and problem‑solving skills.
• Strong communication skills with both technical and non‑technical stakeholders.

• Experience supporting hybrid corporate/lab environments.
• Familiarity with network fundamentals and basic infrastructure troubleshooting.
• Knowledge of cybersecurity best practices in lab environments.

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $85,000-$90,000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.