PLM Systems Analyst

About the Transportation, Logistics, Supply Chain and Storage Company / The Opportunity:

Join a dynamic leader in the transportation, logistics, supply chain, and storage industry, recognized for developing and supporting mission-critical technology solutions that drive innovation in autonomous delivery and operational excellence. As a PLM Systems Analyst, you will play a key role in supporting and optimizing the suite of engineering applications that power the design, manufacture, and maintenance of advanced drone delivery systems.

This opportunity is ideal for a systems analyst passionate about engineering tools, process improvement, and collaboration in a fast-paced environment with real-world impact.

Responsibilities:

• Provide day-to-day administration and support for Siemens PLM tools, including Teamcenter, NX, and StarCCM+.
• Own and resolve L1 and L2 PLM support tickets, focusing on user access, troubleshooting, and minimizing recurring issues.
• Partner with Siemens and internal IT to escalate and resolve complex issues efficiently.
• Manage system configuration, environment setup, and routine maintenance to ensure system stability and reliability.
• Document processes, troubleshooting steps, and system updates to enable scalable workflows.
• Support system upgrades, patches, release cycles, and undertake testing, validation, and user coordination to minimize disruption.
• Collaborate with engineers to understand usage, identify pain points, and implement workflow improvements.
• Support and troubleshoot integrations between Teamcenter and other engineering or enterprise systems.
• Assist with onboarding and training of new users, ensuring effective system access and tool utilization.

Must-Have Skills:

• 3–5+ years of experience supporting Siemens PLM or related engineering tools (e.g., Teamcenter, NX, StarCCM+).
• In-depth understanding of PLM concepts, CAD/CAE workflows, and engineering tool chains.
• Proven experience providing L1/L2 technical support and diagnosing system, user, and integration issues.
• Demonstrated system administration expertise including access control, configuration, upgrades, and cloud-based environment management.
• Experience coordinating with vendors (preferably Siemens) for technical issue resolution.
• Excellent problem-solving and troubleshooting skills across multiple systems and functions.
• Strong communication skills to explain technical concepts to both engineers and non-technical stakeholders.
• Ability to collaborate effectively with Engineering, IT, and Operations teams.

Nice-to-Have Skills:

• Experience supporting integrations with enterprise systems such as ERP, MES, or API-based solutions.
• Familiarity with change management processes (ECR, ECO, ECN) and engineering data management practices.
• Background in user onboarding, training, and developing technical documentation.
• Prior exposure to SOP development and workflow automation in engineering environments.
• Track record of driving process improvements in PLM or related system landscapes.