Developer Support Engineer, Privy

Our mission is to make privacy and user ownership the default online. We build simple, flexible developer tooling that make it easy to build products that put users first. By leveraging modern cryptography, we shift the status quo around digital ownership and protect the accounts and assets of millions of users.

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently.

Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What you’ll do:

• Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.
• Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.
• Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.
• Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.
• Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About you:

• * 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.
  • Strong programming and debugging skills, ideally across JavaScript/Type Script, Node.js, and modern web frameworks.
  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.
  • Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.
  • A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement.
  • Ability to build strong relationships with engineers, product managers, and external developer communities.
  • Bonus: familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs.

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office.

Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

The annual US base salary range for this role is $119,900 - $179,900. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location.

Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions.

Join us.

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