IT Operations & End User Support

Base pay range

$40.00/hr - $50.00/hr

IT Operations & End User Support

Location: South San Francisco, CA (onsite, easily accessible via Cal Train, ferry, and shuttle)

Type: Part-Time Contract

Compensation: $40–50/hr (W2)

Duration: 6 months to start, (targeting conversion in 2026)

(20–24 hours/week to start, potential to increase to 40 hours
/week in January 2026)

Benefits: This position is eligible for medical, dental, vision, and 401(k).

A growing biotech company is seeking a personable and proactive IT Operations & End User Support Consultant to join their team onsite in South San Francisco. This role will support a tight-knit, low-politics environment and play a key part in onboarding new employees and maintaining smooth day-to-day IT operations.

What You’ll Do:

• Provide Tier I and II support for both Mac and Windows users
• Troubleshoot Office 365, Zoom, and other productivity tools
• Assist with onboarding tasks and ticket resolution via Fresh Service
• Support user administration in Okta and contribute to Secure Access implementation

Must-Have

Skills:

• 5+ years of IT support experience
• Confident supporting both Mac and Windows environments
• Strong troubleshooting skills with Office 365 and video platforms (Zoom preferred)
• High emotional intelligence and strong communication skills

Nice-to-Haves:

• Experience with Okta, InTune, JAMF, Slack
• Prior experience in a biotech or life sciences environment

Why This Role?

• Flexible schedule (options for 5 half-days or 3 full days/week)
• Opportunity to grow into a full-time role in 2026
• Collaborative team with a refreshing, low-politics culture

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.

Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Mid-Senior level

Contract

Information Technology

Staffing and Recruiting