Case Manager, Access Solutions & Patient Services- (Portland OR South San Francisco

Overview

(Contract) Case Manager, Access Solutions & Patient Services- (Portland OR South San Francisco)

Date posted:
Jan 23, 2026

• Act as a liaison between patients, providers, distributors, and insurance carriers to assure services are provided in the least restrictive and least costly manner.
• Provide reimbursement support to patients, pharmacists, physicians, and internal sales force; educate and assist patients and providers to navigate the reimbursement and appeal process for the assigned product.
• Identify barriers to reimbursement, facilitate referrals to alternative coverage options and financial assistance programs for patients who are underinsured or require copy assistance.

• Demonstrate effective problem-solving skills and excellent customer service.
• Exhibit proficient investigational and analytical abilities with strong written and verbal communication.
• Work collaboratively in a team, effectively delegate tasks, and demonstrate leadership.
• Maintain strong attention to detail, multi-tasking, organizational skills, and effective time management.
• Work under pressure, prioritize tasks, and follow written Standard Operating Procedures.
• Be prepared for periodic mandatory overtime, including weekends, during high referral seasons or unexpected volume surges.

• Bachelor’s degree is preferred.
• 3 years of reimbursement experience preferred.
• Knowledge of the managed care industry, including government payers.
• Proficient in all aspects of reimbursement (benefit investigations, payer reimbursement policies, regulatory and administrative rules).
• Understands reimbursement/funding resources and how to access these resources.

The expected salary range for this position, based on the locations of Oregon is $30 per hour and California is $35. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.

Relocation benefits are not available for this job posting. In this role, applicants would be employed through e-Team, the Managed Service Provider for Genentech's Contingent Workforce, to work on a Genentech assignment.

Location:

Portland (Preferred) or South San Francisco. Work Arrangement:
For the first 6 months, the role will be hybrid (3 days a week on site). After that period, depending on performance and business needs, this role may have the opportunity to switch to fully remote.

Genentech is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company’s policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.