OR Scheduling Clerk G6

Overview

OR Scheduling Clerk G6 role at Kaiser Permanente. Perform specific operating room scheduling functions using current computer systems and software. Schedule, re-schedule and cancel surgeries and associated appointments for multiple service lines working in a fast-paced environment. Develop and maintain physician Operating Room schedules.

• Maximize operating room utilization by appropriately booking the right type of surgery cases by priority and length of time. Open, cancel and modify physician operating room and clinic schedules.
• Keep surgery schedule and wait list updated daily, adhering to the local turnaround policy and guidelines.
• Communicate changes to the appropriate personnel and other departments.
• Rebook cancelled patients as determined by physician procedures and department policies. Must be courteous, flexible, have a positive attitude with members, physicians, staff and visitors/family.
• Problem-solve issues and maintain detailed records and statistics with little direction.
• Treat concerns as opportunities to improve service and ensure appropriate outcomes occur.
• Communicate effectively with consumers, co-workers and other departments in the medical offices, hospital and regional offices.
• Provide requested information as needed to all customers, internal and external; research, investigate, and problem-solve in a self-directed, empowered manner; document and report outcomes appropriately.
• Exhibit effective verbal and written communications skills to communicate with customers, coworkers and other departments in the medical offices, hospital and throughout the California region. Work as a team member to support the Surgery Scheduling Department.

• Three years healthcare office experience performing surgery scheduling duties required.

• High school diploma or equivalent.

• N/A

• Microsoft Office required.
• Experience with a computerized surgical/clinical appointment system in a position that demonstrates knowledge and skills in PARRS, Health Connect.
• Medical Terminology.
• Typing 35 WPM.
• Microsoft Word (Basic), Microsoft Excel (Basic).
• Ability to clearly speak, read, write and thoroughly understand English, as well as demonstrate strong non-verbal communication skills.
• Ability to learn and willingness to follow policies and procedures.
• Must be willing to work in a Labor Management Partnership environment.

• N/A

• Entry level

• Full-time

• Other

• Hospitals and Health Care

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