Health Plan of San Mateo

Health Plan of San Mateo Overview

Health Plan of San Mateo (HPSM) is a local community-based health plan that manages the health care of over 160,000 low-income people in San Mateo County, including all Medi-Cal eligible residents. HPSM is proud to be an Equal Opportunity Employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

As a Member Services Representative, you’ll answer phone calls from members of Health Plan of San Mateo (HPSM), a County-funded nonprofit founded in 1987 that manages over 140,000 members’ health care. By helping people get the most of their plan benefits, you’ll gain firsthand knowledge of the health care industry – and have opportunities to grow your career in a dynamic department.

• Join a 27-person Member Services team, which is members’ first point of contact with HPSM.
• Provide HPSM members with accurate information about their benefits over the phone.
• Transfer members as needed to the correct HPSM department or external agency.
• Speak either Spanish, Tagalog or Cantonese/Mandarin.
• Communicate with members calmly and respectfully (even when someone is not calm and respectful).
• Clearly explain HPSM’s benefits and how to access them in a way that members can easily understand.
• Quickly look up benefit and resource information on the computer while actively listening and responding to what callers say.
• Update member records and document phone logs in HPSM’s computer system.
• Prepare activity reports to help the department measure and improve performance.

Education and experience:

These are the typical qualifications typically needed to succeed in this position. However, you don’t need to meet every requirement to apply.

• High school diploma, GED or equivalent
• One year of customer service experience

• Computer applications, including proficiency in Microsoft Office Suite
• Health insurance plans

• Work as part of a professional team and follow department procedures.
• Adapt to changes in requirements/priorities for daily and specialized tasks.
• Communicate effectively verbally and in writing.
• Must be able to work on-site at our South San Francisco, CA office.

The starting salary range is $20.00 - $26.00 per hour depending on the candidate’s work experience.

• HPSM-paid premiums for employee’s medical, dental and vision coverage (employee pays 10% of each dependent’s premiums)
• Fully paid life, AD&D and LTD insurance
• Retirement plan (HPSM contributes equivalent of 10% of annual compensation on top of salary)
• 12 paid holidays a year, 12 paid sick days a year and paid vacation starting at 16 days a year
• Employee wellness program

Job Type: Full-time

Location and work arrangement:
Hybrid remote in South San Francisco, CA 94080; on-site required at times as specified.

Shift: 8 hour shift, Day shift

Weekly day range:
Monday to Friday

Application Question(s):
Must be able to work onsite in South San Francisco, CA.

Experience:

Customer service: 1 year (Required). Language:
Chinese (Required).

Work Location:

Hybrid remote in South San Francisco, CA 94080