Customer Service Specialist
Listed on 2026-01-17
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Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist Ibased out of South San Francisco, CA. If you are interested to discuss further, please review the details below.
The OpportunityIn this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.
Key Responsibilities:
Handle complex customer inquiries and escalations
Provide expert-level support in customer interactions
Train and mentor customer service associates
Analyze customer feedback to identify service improvements
Ensure high levels of customer satisfaction and service excellence
Required Qualifications:
0–5 years of relevant experience
Strong problem-solving and analytical skills
Excellent verbal and written communication abilities
Ability to manage customer complaints and resolve issues efficiently
Hybrid
Fully on-site for the first eight weeks (training period)
After training:
Two days remote and three days on-siteOn-site anchor days:
Tuesday through Thursday
Between 6:00 AM and 5:00 PM (8-hour shift within this window)
Training period (first eight weeks): 7:30 AM – 4:00 PM
If interested, please send your updated resume
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