Customer Service Specialist

Our client, a leader in biotechnology and diagnostics, is looking for a Customer Service Specialist Ibased out of South San Francisco, CA. If you are interested to discuss further, please review the details below.

In this role, you will serve as a key technical and customer-facing expert, supporting complex customer needs and ensuring high service quality. You will play an important part in driving customer satisfaction and improving service operations.

Key Responsibilities:

• Handle complex customer inquiries and escalations

• Provide expert-level support in customer interactions

• Train and mentor customer service associates

• Analyze customer feedback to identify service improvements

• Ensure high levels of customer satisfaction and service excellence

Required Qualifications:

• 0–5 years of relevant experience

• Strong problem-solving and analytical skills

• Excellent verbal and written communication abilities

• Ability to manage customer complaints and resolve issues efficiently

• Hybrid

• Fully on-site for the first eight weeks (training period)

• After training:
  Two days remote and three days on-site

• On-site anchor days:
  Tuesday through Thursday

• Between 6:00 AM and 5:00 PM (8-hour shift within this window)

• Training period (first eight weeks): 7:30 AM – 4:00 PM

If interested, please send your updated resume