Office Manager Operations Coordinator

Overview

Sugar Bear Home Services is a fast-growing Bay Area home service company specializing in Plumbing, Electrical, and HVAC Services. We are known for our professionalism, strong customer care, and team-first culture. We are looking for a driven, organized, and confident leader to help manage daily operations, support our team, and deliver excellent customer service. This role is ideal for someone who thrives in a fast-paced environment, communicates clearly, and takes ownership.

Note: The original language is preserved as much as possible; minor fixes to spelling and grammar have been applied for clarity.

We are hiring a strong communicator and natural leader who can help manage office operations, handle phones, support scheduling, and keep daily workflows organized.

• Answer incoming calls professionally and confidently
• Schedule service appointments, meetings, and interviews
• Communicate clearly with customers, technicians, and management
• Manage daily planning and dispatch coordination
• Create and update documents, notes, and job records
• Maintain customer files and digital records
• Assist with invoices, billing, and basic Quick Books tasks
• Track inventory and office supplies
• Organize paperwork and office supplies
• Follow simple instructions while also thinking ahead
• Support leadership and ask for help when needed
• Provide excellent customer service at all times

• Strong communicator (phone, text, email)
• Friendly, honest, and professional
• Confident and comfortable leading conversations
• Driven and motivated to grow with the company
• Organized and detail-oriented
• Able to multitask and stay calm under pressure
• Not afraid to ask questions or for help
• Work well with others and support the team
• Reliable with a strong work ethic
• Comfortable in a fast-paced environment

• Strong computer skills
• Experience with:
• Microsoft Excel
• Email & scheduling systems
• Document creation
• Note taking and organization
• Basic knowledge of:
• Quick Books (or willing to learn)
• Invoicing
• Filing and record keeping
• Ability to learn new software quickly
• (Home Service experience is a plus but not required.)

• Stable, growing company
• Supportive leadership
• Opportunity to grow into a long-term role
• Respectful team environment
• Hands-on training provided
• Room for advancement

Apply through Career Plug with your resume and a brief description of why you would be a good fit for this role.