Lab Operations Specialist

Overview What You’ll Do

• Collaborate with other Bonneville Labs (BVL) staff to deliver exceptional customer service and support for member companies across lab facilities in Hayward, Berkeley, and South San Francisco.
• Proactively interact with member scientists to identify and resolve issues with services, equipment, and supplies. Use an electronic ticket system to record issues and report progress to requestors.
• Build and maintain positive, professional relationships with BVL clients, ensuring effective communication and a cooperative working environment.
• Follow standard operating procedures associated with the BVL document management system.
• Assist in coordinating outside vendors for lab equipment preventative maintenance.
• Understand operational laboratory workflows and balance routine tasks and ad-hoc assignments to ensure smooth operations.
• Suggest ideas and solutions for site improvements and increased efficiency.
• Help improve existing policies and procedures that act as a template for current and future BVL sites.
• Perform direct administrative tasks that may include invoicing, maintaining spreadsheets, file management, mailing and shipping packages, organizing procedures, overseeing supplies and equipment, and updating databases.
• Collaborate with supervisors and colleagues by accepting feedback and contributing ideas, fostering a team-oriented work environment.
• Use courtesy, tact, and firmness in dealing with the public; evaluate alternative solutions and present recommendations; interact with the public effectively and courteously.
• Maintain facility and equipment day-to-day procedures in accordance with internal procedures and direct instruction, including:
• Receiving packages from external carriers and delivering them to internal recipients
• Removing medical / biohazardous waste from laboratories and transferring to onsite accumulation area
• Keeping common instrument areas clean and orderly; cleaning exterior surfaces of common instruments
• Monitoring levels of common-use dry ice and liquid nitrogen, refilling as necessary
• Entering newly received chemicals into the chemical inventory
• Assisting with inventory system and tracking supplies across departments
• Autoclaving dishes and media as a service for members
• Moving and bracing equipment
• Preparing common lab solutions such as 70% IPA
• Maintaining biosafety cabinets and incubators, including regular sterilizations
• Inspecting and labeling safety showers / eyewash stations and fire extinguishers
• Defrosting freezers and performing cold storage inspections
• Inspecting spill kits, fire extinguishers and eyewash stations
• Supporting waste management, cleaning and maintaining the common space
• General cleaning and sanitization of the facility including miscellaneous cleaning tasks as needed

• 1 year of experience in a professional environment or laboratory setting (preferred)
• Experience in a customer-facing role
• Organized, independent, team player, able to follow instructions, good written and verbal communication skills in English, strong computer skills and customer service
• Able to work in a flexible and fast-paced environment that is constantly changing
• Reliable transportation: the role requires reliable transportation to ensure timely arrival at work locations, meetings, and/or client sites. This includes access to a personal vehicle or other dependable transportation
• Able to lift 50 lbs. and sit for extended periods of time in front of a computer
• Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers

• EH&S, Haz Mat and blood borne pathogen training is highly desirable
• Excellent computer proficiency (MS Office − Word, Excel and Outlook; Google Workspace)
• Ability to work under pressure and meet deadlines while providing exemplary customer service
• Ability to work independently and carry out tasks to completion within given instructions and standard practices
• Strong work ethic, positive attitude, and good judgment
• Desire to work as part of a team with a focus on client needs and customer service
• Organizational skills and the ability to manage…