Accounts Receivable Accounting Supervisor

POSITION SUMMARY

The Accounts Receivable Accounting Supervisor provides management and oversight of the Utility Billing Specialists and independently performs professional and technical work to manage an accurate and responsible representation of the billing activities and revenue transactions of the City.

• Ensures daily payments are reconciled and deposited in accordance to state law.
• Researches and corrects cash handling discrepancies and errors.
• Responsible for the correct operation of on-line, credit payment, and cash receipt systems.
• Supervises utility service specialists and ensures compliance with city policies and state law.
• Trains, guides, and leads employees in the designated work unit.
• Assists customers in answering inquiries and billing disputes.
• Coordinates and works with the city communications team for monthly bill messaging and bill inserts, including both print/mail and online bill payment systems.

• Coordinates with Public Works for meter reading, delinquency tasks, work orders, etc.
• Uploads and downloads utility meter reading data and reviews meter readings.
• Supervises preparation and distribution of utility billings.
• Maintains sewer and industrial waste averages and information.
• Monitors and collects delinquent utility accounts. Negotiates, monitors, and approves deferred payment arrangements.
• Organizes and maintains accurate records of customer accounts including the utility applications, authorizations, collections, certifications, and correspondence, etc.
• Use water utility software to actively monitor continuous flow detections and work with customers on education to resolve water leaks in a timely manner.
• Actively monitor water customers to track high utilizers to understand use patterns and provide audits, when necessary, for education and water reduction recommendations.

• Support other accounting department staff by answering questions and coordinating duties that have some overlap.
• Ensures that the activities of the billing operations are conducted in a manner that is consistent with overall department protocol, and are complying with Federal, State, and payer regulations, guidelines, and requirements.
• Assists in budgeting, year-end closing, and audit preparation.
• Performs month end reconciliations and closing procedures, including preparing and tracking various utility reports, analytics, statistical information, and projects as needed.

• Provides backup support for other finance activities.
• Provides inter-departmental coordination and assistance.
• Assists with general departmental upkeep and maintenance.
• Serves on assigned committees and attends assigned city events.
• Occasionally attends, participates, and/or provides training related to job duties.

Bachelor's degree in accounting, finance, or related course of study. Three years of related experience, including supervisory experience, or any equivalent combination of related education and experience. Must be able to pass a criminal background check, credit check, and drug screening test.

• Knowledge of general department and city programs and administrative procedures.
• Knowledge and experience with balancing, reconciling, and managing cash handling and bank deposit issues. Proficiency in algebraic calculations.
• Knowledge and experience with generally accepted accounting principles (GAAP) and procedures, with preference for governmental accounting and procedures.
• Proficiency with various computer applications such as:
  Word and Excel. Also experienced in the use of complex cash receipting and accounting software applications. Preference for experience with Caselle, City Works, Xpress Bill Pay , and Open Gov.
• Skill and ability to motivate, supervise and train staff effectively.
• Ability to prioritize workload, schedule work, and meet time constraints.
• Ability to exhibit customer-centered communication and support to address customer needs.
• Ability to commit to excellence in customer service and continuous improvements as required.
• Ability to work independently with minimal supervision. Ability to use independent judgment and analyze situations to make appropriate decisions within the parameters of government ordinances and departmental policies.
• Ability to properly handle confidential information, protect private information, adhere to data privacy laws established information retention policies.
• Ability to communicate effectively and professionally both orally and in writing.
• Ability to establish and maintain an effective working relationship with employees, other agencies and the public.
• Ability to follow written and oral instructions, identify, research, analyze, correct, and report problems related to the…