Maine Mall Retail Supervisor

Description

The Shift Supervisor works under the direction of the Store Manager to maintain efficient store operations and is responsible for providing outstanding customer service while maintaining a clean, organized, and safe store. We want to hire a self‑motivated, positive team player with high integrity who is eager to serve our customers.

Maine Mall, South Portland, Maine

Starting at $17.70 D.O.E

• Relieve sales associates at peak times
• Help customers locate merchandise and answer questions
• Listen to customer complaints, examine returned merchandise, and resolve problems
• Stock shelves, counters, bins, and racks with merchandise
• Process customer sales using a cash register and other equipment
• Receive donations, provide donation receipts, and assist donors
• Close registers: total/summarize funds received, endorse checks, prepare bank deposit slip
• Deposit funds at a bank
• Assist performance management and hiring processes (documentation, interviewing, reviews, etc.)
• Assist Store Managers with general store management/operations
• Open/close store and ensure premises (including building) are secure
• Supervise personnel and oversee training and safety of teammates in the absence of Managers
• Maintain store premises
• Ensure best‑in‑class customer and employee experience

• Six months of Goodwill retail store experience or 1+ year of prior retail store supervisory experience
• Mathematical and literacy skills to support job duties
• Ability to work a flexible schedule based on business needs, including evenings, holidays, weekends required
• Computer literacy to help with job duties
• High school diploma, GED, HiSET, or equivalent
• A criminal background check that meets agency standards
• Valid Driver’s License with a safe driving record and insurance meeting agency standards

• Associate’s Degree
• Computer experience, including reporting and Excel experience
• CPR and First Aid Certification
• Multilingual, including ASL

• Medical, Dental, and Vision insurance offered
• 403(b) retirement plan with Employer Match
• Employer‑Paid Short & Long Term Disability
• Employer‑Paid Life Insurance
• Generous Paid Time Off Plan
• Paid Holidays
• 40% Employee discount at Goodwill stores in ME, NH & VT
• Exceptional career growth opportunities
• Discount on personal cell phone plans
• Local community discounts
• Caring coworkers/team that supports you!