Financial Services Assistant

Overview

This position performs a variety of administrative, customer service and sales support activities to help manage client relationships and enhance the productivity and efficiency of assigned financial advisor(s). Coordinates required documentation generated by customer transactions, answers customer questions and resolves issues. Provides sales assistance by scheduling financial advisor(s) sales calls, appointments, maintains marketing materials, supports sales initiatives and events and other responsibilities.

Ensures work is in compliance with applicable laws, regulations and guidelines.

• Provides professional, courteous and efficient service to all internal and external customers.
• Performs a variety of administrative, customer service and sales support activity to help manage client relationships and enhance the productivity and efficiency of the assigned financial advisor(s) according to established policies and procedures and applicable legal and regulatory guidelines.
• Provides administrative support to customer transactions and financial advisor activities. Establishes customer files, processes account and transaction documentation and follows up to ensure accuracy, payment and delivery, prepares correspondence, monitors incoming and outgoing mail, maintains supplies, assists in maintaining required compliance files and other activities.
• Performs a variety of customer service activities, including answering incoming calls; performing research as needed and providing answers and assistance regarding procedural and administrative aspects of transactions and accounts.
• Supports financial advisor(s) sales activities, coordinates sales call schedules; maintains production and commission logs; tracks referrals and results and follows up on transactions to ensure completion; maintains current prospectuses and forms and other marketing and informational materials; and assists with sales related mailings, campaigns, seminars and other sales initiatives.
• Maintains positive business relationships and coordinates communications between financial advisor and customers, branches, Saco Office and others relating to administrative, customer service and sales support activities, ensuring that important information is exchanged as needed. Interacts harmoniously and effectively with others, focusing upon the attainment of bank goals and objectives through a commitment to teamwork.
• Prepares and distributes variety of reports, data and other information detailing sales activities, results and other information as needed.
• Develops understanding of department sales, operations and other practices and procedures and applicable legal and regulatory guidelines.
• Participates in special projects and performs additional duties as required.
• Complies with federal and state banking regulations, as well as with all bank and department policies and procedures.
• Serves on various committees as assigned.
• Attends all required meetings and training.

• Physical surroundings are generally pleasant and comfortable with protection from weather conditions but may be subject to temperature changes.
• Extensive operation of computers and office equipment requiring dexterity and coordination, with frequent use of hands.
• Ability to travel to all Bank locations, if needed.

• Series 6, 63 & Life & Health Insurance Licenses preferred
• Obtain Series 6, 63 & Life Insurance Licenses within 12 months.
• High School Diploma or the equivalent combination of education and experience.
• 5+ years business experience required.
• Basic knowledge of investments and investment industry helpful.
• Ability to relate well to wide variety of customers on phone and in person.
• Efficient and organized in performing administrative tasks.
• Ability to develop personal sales skills required.
• Capable of composing professional correspondence and reports.
• PC skills required, with proficiency in Microsoft Word & Excel.