Customer Service Representative

Primary Responsibilities

Respond to inquiries, process orders, and handle complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling, and various other clerical duties. May handle and resolve complaints.

• Respond to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc.
• Act as liaison between customer and warehouse for account administration, customer, and office invoicing and credit changes.
• Assure proper invoicing of accounts by verifying computer‑generated invoices.
• Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors.
• Schedule loads as required.
• Maintain updated reports to ensure all loads are empty and closed.
• Resolve refused product, over, short and damaged (OS&D) orders.

• High school diploma or general education degree (GED).
• 0‑2 years of related work experience.
• Excellent communication skills.
• Knowledge of Warehouse Management Systems.
• Knowledge of Microsoft Office Suite.
• Desktop computers.

• Requires the ability to sit for long periods of time, with frequent interruptions.
• Requires several hours per day of sitting, getting up and down from chairs, and reaching, or bending.
• Requires manual dexterity with normal hand and finger movements for typical office work.
• Talking, hearing, and seeing are important elements of completing assigned tasks.
• May require travel by automobile and airplane up for business.
• May require a visitor facility operations in temperatures at or below freezing.
• May carry loads related to travel and occasionally lift, carry, position, or move objects weighing up to 20 pounds.
• Requires the use of various electronic tools.
• Requires the ability to relate to others beyond giving and receiving instructions: must partner with colleagues without exhibiting behavioral extremes.
• Requires the performance of work activities including reasoning, negotiating, instructing, persuading, or speaking with others; and respond appropriately to constructive feedback from executive management.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Company’s good‑faith and reasonable estimate of the range of possible compensation at the time of posting for this position is $16.25 - $20.25 hourly. Rate may vary based on work location.

Americold is an Equal Opportunity/Affirmative Action Employer and complies with applicable employment laws. EOE/AA M/F/D/V DFW.