Accounts Receivable Associate

Overview

Job Title: Accounts Receivable (AR) Associate.
Function: Financial Control.
Location: Alfreton/Hybrid.
Contract type: Permanent.
Salary: £25,650 with potential to rise to £28,500 over 3 years.
Closing Date: Monday 23rd March 2026. NHS Supply Chain currently has an opportunity for an Accounts Receivable (AR) Associate to join our team on a fixed term contract during an exciting period of transformation, working to make it easier for the NHS to put patients first. The Accounts Receivable Associate is responsible for performing a wide range of responsibilities including reviewing documents received and providing archiving, registering and checking out all processes of payments and receipts, and controlling and monitoring the commitments of payments and receipts of the company, including chasing debts with external stakeholders.

They will also have responsibility for managing 200-250 accounts. It is an exciting time to join the team as we implement Oracle Fusion.

• Actively chase all outstanding customer debt in accordance with agreed terms, policies, and procedures, via phone and email, updating Oracle where necessary.
• Investigate, raise and resolve customer disputes, logging disputes with customer services, and following through to resolution.
• Maintain processes and controls to ensure transactions are recorded accurately, timely and in accordance with agreed accounting standards.
• Complete regular AR transactional reconciliations, ensuring any reconciling items are resolved in a timely manner. Statements and reconciliations are usually sent to customers on a weekly basis to resolve unpaid invoices.
• Allocate and complete all daily customer cash receipts received within timescales set (e.g., cash allocation – rota currently in place to evenly distribute this between the team).
• Maximise cash-flow and minimise the levels of overdue debt. Develop and maintain effective working relationships with customers and internal stakeholders. Raise awareness and involve the wider business in the collection of debt.
• Analyse customer data to identify adverse behaviours and prevent exposure to risk, assisted by the Project Support Team who provide updated credit reports; follow up with customers with timescales of when outstanding monies will be paid and whether the account can continue.
• Provide accurate and timely information on the status of customer accounts/debt to inform business decisions, identify and escalate issues and manage customer expectations.

• Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.
• Annual bonus schemes, long service and colleague recognition awards.
• 27 days holiday plus bank holidays.
• In-house training, support, and access to external qualifications to maximise your potential.
• One day of paid well-being leave and free access to the 24/7 Employee Assistance Programme.
• Generous pension scheme (with 12% employer contribution when you contribute 6%).
• Flexible Benefits Scheme, including Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions.
• Two days of paid volunteering leave.
• Discounts from Blue Light Card to NHS Discounts.

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations.

Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

• Strong Excel skills.
• Experience of internal and external stakeholder management, with the ability to have difficult conversations.
• Excellent verbal and written communication abilities.
• High attention to detail and experience of working to…