Temporary Customer Service Administrator

Location: Hilcote

Temporary Customer Service Administrator

Location:

DE55 – Alfreton

Rate: £12.21 per hour

Hours:

Full time – between 9am – 6pm, Monday to Friday

We are seeking a dedicated and enthusiastic Temporary Customer Service Administrator to join our client’s team. The ideal candidate will be customer-focused, highly organised and confident using computer systems, with the ability to manage enquiries efficiently while maintaining accuracy. This role involves supporting customers with orders, handling claims and credits, and ensuring a high standard of service at all times.

Key Responsibilities:

Respond to customer enquiries via phone and email in a professional and timely manner.

Process and manage customer orders accurately and efficiently.

Handle claims, returns and credits in line with company procedures.

Maintain accurate customer records and ensure data integrity across systems.

Liaise with internal departments to resolve customer queries or issues.

Provide updates to customers regarding orders, deliveries and account queries.

Assist with reporting and general administrative support as required.

Ensure confidential information is handled securely.

Key

Skills & Experience:

Previous customer service experience within a fast-paced environment.

Strong computer and system skills with excellent attention to detail.

Excellent communication skills, both written and verbal.

Strong organisational and time management abilities.

Ability to work under pressure and adapt to changing priorities.

Professional, positive and customer-focused approach.

If you are organised, proactive and passionate about delivering excellent customer service, we would love to hear from you.

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