Customer Service Advisor

Customer Service Advisor – Alliance Healthcare

Join to apply for the Customer Service Advisor role at Alliance Healthcare
. This role supports Cencora's wholesale distribution services in Europe through Alliance Healthcare. The position is based in South Normanton, Derbyshire and is a telephone‑based, fast‑paced customer service role.

• Handle all incoming customer contacts via phone, fax, or email; answer enquiries and ensure accurate, timely orders and invoices.
• Process customer order requests accurately and promptly; respond to enquiries using a knowledgeable, professional approach.
• Record all activity in the appropriate system with attention to detail.
• Assist other customer‑service teams and perform general administrative tasks as needed.
• Own performance goals, meet KPI and objective targets.
• Provide detailed information on prices and product specs, logging queries for future reference.
• Follow correct order processing procedures, capture data methodically, provide ETA based on supply chain.
• Treat customer issues, keep them updated until successful resolution.
• Handle objections professionally, striving to restore confidence and avoid escalation.
• Manage post, email, and fax queues and maintain filing systems.
• Adhere to HR policies, security procedures, Health & Safety policy, and statutory regulations.

• Affinity for talking to people and delivering excellent customer service.
• Previous customer‑service experience, though not required in a contact‑centre environment; strong interpersonal skills over the telephone are essential.
• Basic technology literacy and good keyboard skills; attention to detail for rapid, accurate data entry.
• Experience working to targets and SLAs.

• Competitive salary and benefits package.
• Employee Assistance Programme with legal, financial, and mental health counselling.
• Perks at Work discounts at various retailers.
• Access to Mental Health First Aiders.
• Contributory Pension Scheme after 3‑month service.
• Cycle to Work Scheme.
• Service‑based Holidays.
• Career development and internal progression opportunities.
• Up to two paid volunteer days per calendar year (pro rata part‑time).

Cencora is committed to providing equal employment opportunity without regard to race, colour, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. Harassment is prohibited and all recruitment, training, compensation, benefits, promotion and transfer matters comply with non‑discriminatory principles. Cencora provides reasonable accommodations to individuals with disabilities during the employment process.

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