Senior Salesforce Developer

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 13+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live.

We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs
- Successful, United, Progressive, Empathetic, and Reliable-because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee‑led resource groups that strengthen connection, community, and belonging across the company.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

We are seeking a highly technical Senior Salesforce Developer with deep platform expertise and hands‑on experience implementing AI‑driven solutions within Salesforce. This role requires strong architectural knowledge, advanced Apex development skills, integration expertise, and experience leveraging Salesforce AI capabilities including predictive, generative, and automation features. The Senior Salesforce Developer will work closely with architects and product owners to understand business requirements and develop scalable solutions that meet those requirements.

This role will be reporting to the Director, Salesforce and Integrations.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in‑office hybrid model (T‑TH in office and M & F remote) is required.

• Develop enterprise‑grade solutions on the Salesforce platform.
• Build advanced solutions using:
• Apex (Batch, Queueable, Future, Schedulable)
• Visualforce (where applicable)
• Design complex data models, role hierarchies, sharing rules, and security architecture.
• Design and implement AI‑driven solutions using:
• Salesforce Data Cloud
• Build prompt‑driven workflows using generative AI within Salesforce Flows.
• Develop AI‑powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real‑time AI inference via Platform Events and asynchronous processing.
• Work with structured and unstructured datasets for AI model training and insights.
• Apply Responsible AI principles, data governance, and compliance standards.
• Design Sales/Service Cloud solutions by working closely with application owners, business analysts, solution architects and product owners to build technology solutions to meet business needs.
• Build custom solutions connecting Salesforce (Sales/Service Cloud) with Dispatch's field service platform or Salesforce field service platform using Dispatch.me.
• Support, maintain and improve the working of existing Sales/Service cloud applications for optimal functionality.
• Build prompt‑driven workflows using generative AI within Salesforce Flows.
• Develop AI‑powered automation for lead scoring, case classification, forecasting, and recommendations.
• Implement real‑time AI inference via Platform Events and asynchronous processing.
• Work with structured…