Technical Support Specialist- ESS Switching

In a R&D/Tech Support position at NI Services CNC switching team, you will be responsible for the support of 5

ESS Int’l and NAR versions of the product. You will work closely with other technical support engineers on the team to ensure optimal problem-solving environment for our customers. This role plays a vital part in delivering Level 2, 3, and 4 technical support as well as R&D services to our contracted customers.

You will be responsible for receiving escalation support requests in the delivery of Care services. You will be working with highly experienced and knowledgeable team members. To thrive in this role, you will need to possess strong communication and interpersonal skills to interact with customers and various stakeholders. The work environment at NI Services CNC is fast-paced, innovative, and collaborative. You will have the opportunity to implement company-wide processes, contributing to the growth and success of the organization.

You Have:

• Master’s or bachelor’s degree in engineering, Telecommunications, Computer Science, Software Technology or equivalent education.
• In depth knowledge of providing customer services (technical support and R&D development) to NAR customer base and other world-wide customers.
• Typically requires at least 7 years extensive relevant experience in 5
  
  ESS AM, CM, SM, and RCDB outage recovery
• Signaling/SS7
• Call processing
• Highly independent, and self-directed. Anticipates problems and seeks solutions.
• Good communication and interpersonal skills to interact with customers, management, and teammates.
• Strong results orientation and supports high performance culture.
• Strong collaboration skills that span international borders and organization boundaries.
• Ability to maintain a high level of performance under pressure and stressful situations.
• Strong skills in Microsoft tools like Excel and Power point.

• Responsible for delivering full 5
  
  ESS (Int’l and NAR version) technical support, and R&D services including tools and software development to contracted customers.
• Be included as member in the 24/7 on-call support
• Work with highly experienced and knowledgeable teams.
• Ensure customer satisfaction and continuous improvement
• Implement company-wide processes.