Configuration Technician

Overview

Reports To:

Configuration Manager, Managed Services

About Agilant Solutions

Agilant Solutions is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement.

An IT Configuration Technician installs, tests, and troubleshoots hardware and software, configures systems according to specifications. Key responsibilities include preparing IT equipment for deployment, performing daily system maintenance, troubleshooting technical issues, and documenting work. This role requires strong problem-solving and technical skills, a high school diploma or equivalent and some technical experience or certifications.

• Installation and configuration:
  Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals.
• Testing and troubleshooting:
  Test hardware and software to ensure functionality and diagnose and resolve technical issues for users.
• System maintenance:
  Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs.
• User support:
  Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person.
• Documentation:
  Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation.
• Equipment preparation:
  Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements.

• Technical skills:
  Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software.
• Problem-solving:
  Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions.
• Communication:
  Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support.
• Attention to detail:
  Necessary for following instructions, documenting work, and ensuring equipment is configured correctly.
• Organizational skills:
  Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance.
• Technical Capacity.
• Problem Solving/Analysis.
• Work Independently.

This position has no supervisory responsibility.

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

This is a full-time position. Hours of work and days are typically Monday through Friday 8:00 a.m. to 5:00 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs.

Occasional travel is expected for this position.

• Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware.
• Intermediate understanding of principles and theories of network systems and management.
• Intermediate…