Associate Credit representative

The main function of a collector is to locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. A typical collector is responsible for receiving payment, preparing statements to credit department if customer doesn’t respond, and keeping records of collection.

• Receive payments and post amounts paid to customer accounts.
• Locate and monitor overdue accounts.
• Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, services, or credit contracts.
• Persuade customers to pay amounts due on credit accounts, damage claims or non-payable checks, or to return merchandise.
• Log dispute cases as advised by the customer. Arrange for debt repayment or establish repayment schedules, based on customers’ financial situations.

• Look up accounting ledgers
• Customer Portal use and download from them
• Coding, managing emails from customers and sales teams
• B2B collections

• SAP experience

• Good communication skills with various customers and sales;
  Ability to access customer portals.

• 3 years-Some accounts receivables/collections before/downloading payment information