Live Chat Agent Naperville, IL
Job in
South Naperville Area, Will County, Illinois, 60564, USA
Listed on 2026-03-12
Listing for:
Game Day USA
Full Time
position Listed on 2026-03-12
Job specializations:
-
Customer Service/HelpDesk
Technical Support, Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Job Overview
We are looking for a fast-typing, customer-focused Live Chat Agent to provide real-time support to customers through our online chat platform. You will handle incoming questions, troubleshoot issues, and ensure a positive customer experience—without the need for phone calls. This position is ideal for someone who communicates well in writing, can multitask, and thrives in a remote setting.
Responsibilities- Respond to customer inquiries instantly via live chat
- Assist customers with product/service questions, troubleshooting, orders, and account issues
- Provide accurate information and deliver solutions while maintaining a friendly, professional tone
- Handle multiple chat conversations simultaneously
- Document customer interactions and update CRM records
- Escalate complex issues to supervisors or specialized departments
- Achieve performance goals including response time, accuracy, and customer satisfaction
- Protect customer data and follow all company policies
- High school diploma or equivalent
- Previous experience in customer service, live chat, or technical support preferred
- Excellent written communication and grammar
- Ability to type 45–60+ words per minute with high accuracy
- Comfortable with multitasking and managing several chat threads at once
- Strong problem-solving and critical-thinking skills
- Reliable internet connection and distraction-free workspace
- Self-motivated and comfortable working independently
- Experience with Zendesk, Intercom, Live Chat, or similar platforms
- Basic technical troubleshooting knowledge
- Bilingual/multilingual abilities
- Competitive pay
- Flexible remote schedule
- Employee benefits (if applicable)
- Career advancement opportunities
- Ongoing training and support
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×