Receptionist, Customer Service​/HelpDesk

Location: Crossford

RECEPTIONIST
BASED DUNFERMLINE, FIFE, PERMANENT JOB / ONSITE
COMPETITVE SALARY AND BENEFITS PACKAGE

Headquartered in Dunfermline and with multiple locations throughout Scotland, GRW Talent s client is amongst the UK s largest home improvement companies with a highly recognisable and established brand that is synonymous with quality. Due to continuous sales growth in both their domestic and commercial customer bases, they now need to make the key hire of a Receptionist.

Rated excellent on Trust Pilot with over 5000 reviews and voted best company in the UK in their sector by consumer champion (url removed), the customer experience and service is at the heart of everything they do.

As they continue to be the very best in the market, and to support a major growth strategy, the Receptionist joins an established team and forward thinking department. You will be the 1st face and voice the customer and suppliers meet.

Key responsibilities include:

• Delivering a positive, lasting first impression of the brand by being the first point of contact for customers both in person and over the phone.
• Greeting visitors in a professional and friendly manner, ensuring the sign in procedure is followed.
• Answering all incoming calls in a timely manner, ensuring they are passed to the best person or department to effectively handle their query.
• Updating the company switchboard with colleague s movements and meetings.
• Receiving day to day deliveries and distributing accordingly.
• Booking out meeting rooms via the integral booking system.
• Daily fulfilment and distribution of any customer letters for all departments.
• Regular contact with various tradespeople adhering to the lone working policy.
• Customer cheque returns where relevant.

Candidates will need to have proven experience of working as a Receptionist in a professional environment. We would be especially keen to hear from anyone working in in busy call centre, medical reception, construction, utilities, manufacturing, commercial / trades retail or engineering businesses.

Experience of both B2B and B2C customer service would be advantageous. The ability to handle multiple customers, calls and requests at any one time in a fast paced environment is crucial.

The successful candidate will also have the following skills:

• Excellent customer service.
• A sound knowledge of IT systems.
• First rate verbal and communication skills.
• Highly self-motivated and innovative.
• Attention to detail

This is a unique opportunity to join one of Scotland s leading brands, offering fantastic career opportunities and the autonomy to make a real difference within an organisation already committed to growth, service excellence and uncompromising safety standards. Candidates can expect excellent job security, ongoing training and career development. Your base salary is supplemented by a solid company pension, 31 days holiday per year, discounted employee products scheme and working in a modern open plan office with an on-site bistro and free parking.

To apply to this role please contact our recruitment partner Katie Hydes at GRW Talent.