Retail Clerk - Gift Shops

Education

High School Diploma required. College degree preferred. Any combination of education, training or experience that provides the required knowledge, skills, and abilities.

Ability to obtain/renew all government required licenses or certification, specifically an Alcohol Awareness Certification, and Health Card where applicable.

• Appearance:
  Ensure uniform standards are adhered to. Always wear a uniform that is clean and neatly pressed. Blouses and shirts should be buttoned to the top and name tag should be worn at all times.
• Customer Service: both internal and external customers — Maintain customer service levels in accordance with Family Style Service standards. Acknowledge and greet guests with a smile. Be knowledgeable about the Caesars Rewards program and the benefits it offers the guest. Be courteous and create a warm, friendly atmosphere for the guest. Be knowledgeable of the hotel property and the amenities it has to offer.
  
  Assist guest in finding the product requested even if it means calling other stores.
• Teamwork:
  Communicate all daily activities to the next shift on duty. Partner with fellow Team Members to create a strong team. Communicate daily activities to the Supervisor on Duty. Adhere to company guidelines on attendance and tardiness. Clock in and out as directed based on the schedule.
• Sales Techniques:
  Promote the selling of merchandise and be able to up sell merchandise. Develop an exceptional understanding of the product assortment in all the retail stores to help facilitate the customer decision making process. Be knowledgeable about the products sold in the stores and alert the Manager to customer product needs so he or she may alert the buyers.
• Register Operations:
  Be knowledgeable on register operations. Manage all payment transactions for customer purchases. Ensure that all the necessary supplies are in place for completion of the next shift (register tape, bags, tissue, bubble wrap, scotch tape, etc.). Comply with all cash management policies and procedures. Report cash register malfunctions to the Supervisor on Duty. Ensure money is not left unattended at any time.
• Stock Management:
  Receive, unpack, fold, and put away the daily deliveries of merchandise. High volume retail stores require additional physical labor to stock coolers and transport stock from remote storage locations. Complete stock counts as requested. Receive the shipments in a timely manner. Merchandise in accordance with the planograms and notify supervisor of any discrepancies. List items needed for replenishment and ensure the information is relayed to the Supervisor on Duty.
  
  Inform the Supervisor on Duty if there are overstock items, slow sellers, fast sellers, and customer requests. Ensure there is an even balance of sizing within the soft line assortment. Use good guest service to deter theft. Alert the Security Department if you witness a shoplifter.
• Merchandising:
  Work with supervisors to display inventory according to planograms. Maintain visual and merchandising standards in accordance with company guidelines as set forth in the Visual Training Handbook. Ensure folding is completed throughout the day and soft lines are hung in size order, from the smallest size in the front to the largest size in the back.
• Housekeeping:
  Participate in store cleanliness by dusting and keeping all areas, including cash wrap, neat and uncluttered. Ensure that the cash wrap is well organized and free of all handwritten notes. Inform Supervisor on Duty if there are any maintenance concerns. Confirm correct signs are in place on sale items or special purchases.
• Miscellaneous:
  Attend mandatory meetings and training sessions. Complete job assignments as directed by the Supervisor on Duty. Assist with Team Member sales events, physical inventories and special events as requested.

Physical – Extent:
See detailed capability ratings for standing, sitting, walking, lifting, etc. The analysis is provided for ADA compliance and may be changed as business needs evolve. All weights, distances and measurements cited are approximations.

Worker Characteristics – Extent:
Planning, directing others, writing, arithmetic, color discrimination, rapid work, temperature variations, decision making, concentration, memory for names and details.

Working Conditions – Extent:
Inside, wet, hot, humid, noisy (in some stores), dry, high places, outside, dirty, odors, hazards, gloves, cold, changing temperatures.

Key:
Various workload levels are described to reflect job complexity.

The above job analysis is for the sole purpose of complying with “The American with Disabilities Act” and is not to be construed to include all Team Members employed in each job classification. The Employer reserves the right to change the requirements of each job analysis as changes in business and/or technology dictate. All weights, distances and measurements cited in this job analysis are…