E-Commerce Clerk; Curbside - Al Tahoe Blvd, South Lake Tahoe, CA

Position: E-Commerce Clerk (Curbside) - 1020 Al Tahoe Blvd, South Lake Tahoe, CA 96150
ABOUT US

We are California's largest regional, full-service grocery chain, founded over 70 years ago in Modesto, California, where our headquarters are still located today. With 194 stores across Central and Northern California and Western Nevada, our banners-Save Mart, Lucky, and Food Maxx-are cherished regional brands, serving the unique needs of their communities.

It's our 12,000 passionate associates who make our company a great place to work and shop. We prioritize investing in our people, stores, and neighborhoods, and work closely with local suppliers to bring fresh, quality products at affordable prices to our customers. Shoppers can access our offerings in-store, online, or through convenient home delivery and curbside pick-up.

The Save Mart Companies is part of The Jim Pattison Group, a family-owned, diversified holding company operating primarily in the U.S. and Canada and headquartered in Vancouver, BC. The Jim Pattison Group has a long-term strategic focus to see their companies succeed and grow. Together, our dedication to our associates and customers, commitment to growth and innovation, and our family traditions continue to thrive.

We are currently recruiting for the position of:

E-Commerce Clerk (Curbside) - 1020 Al Tahoe Blvd, South Lake Tahoe, CA 96150

Job Summary

The E-Commerce Clerk's role involves selecting and assembling products for customers' online orders, prioritizing freshness, and quality. They process payments and meticulously prepare orders for pickup. The position facilitates final handoff of prepared orders to the end customer. Their primary objective is to deliver an efficient and positive customer service experience, fostering customer loyalty to online shopping.

Responsibilities

Description

• Process orders through the POS system
• Effectively communicate with leadership regarding fulfillment challenges
• Communicates any substitutions or exceptions to customer's order
• Adhere to customer order promise times to meet demand
• Follow instructions diligently to fulfill orders accurately
• Handoff orders to end customer or stage for customer retrieval according to program needs, i.e. in-store pickup, curbside, or staging in a kiosk/locker
• Meet productivity metrics and other fulfilment goals
• Maintain a clean work area, orderly, and free from safety hazards
• Stock supplies as needed.
• Report pricing, scanning, and item location discrepancies to Store Management
• Uphold customer satisfaction by providing a seamless shopping experience with a variety of fresh and clean products
• Follow all safety protocols, operating procedures, and standards for product freshness and quality, including food safety guidelines for handling, displaying, and storing food items
• Follow all established protocols and requirements for handoff of regulated products
• Perform other duties as assigned

Hiring pay range: $16.90 - 20.30

Knowledge,

Skills and Abilities



Required:

• Excellent customer service and communication (verbal and written) skills.
• Ability to work with a sense of urgency and self-motivation.
• Capability to be proactive, initiative, enthusiastic, and flexible on the job.
• Ability to read, write, and speak English proficiently
• Strong team player with a willingness and desire to learn, work hard, and have fun!
• Preferred
• Any experience as a personal shopper or in a warehouse environment, stocking shelves, or experience as a cashier

Experience:

0 - Three months or any equivalent experience

Education

Required - High School or GED and/or equivalent experience/training

Other Requirements (i.e. Travel Expectations):

• Availability to work a variety of retail hour shifts, including evenings, weekends, and holidays
• Availability to work overnight shift
• Must be at least 18 years of age.
• Ability to lift 40 pounds without assistance and may lift up to 85 lbs on occasion
• Ability to carry up to 80 lbs on occasion
• Ability to push up to 85 lbs on occasion
• Ability to pull up to 92 lbs on occasion
• Requires standing and other physical movements on a frequent basis;
• Ability to work in temperature levels that may fluctuate depending on the specific area of the store workers are functioning, and workers are required to work in cold room and freezer units.
• Ability to…