VIP Coordinator Job South Lake Tahoe area,California USA,Hospitality / Hotel / Catering

About Us

Located along Lake Tahoe in the Sierra Nevada, Harrah’s and Caesars Republic Lake Tahoe properties are the premier employer of choice. Harrah’s and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America’s largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe’s year‑round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf, kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall.

The resorts consistently receive 4‑Star and 4‑Diamond Awards because of the friendly, top‑quality people we hire to serve our guests. The property includes two heated pools, a full‑service health spa, various restaurants, including the world‑renowned Hell’s Kitchen, and 1,254 rooms and suites.

Perks and Benefits

Professional and leadership development
Paid breaks and a free meal during each shift
Access to the on‑site team member gym
Health and Wellness benefits after 90 days of service
On‑site Wellness Center and monthly health and wellness initiatives
Employee Assistance Program
Robust educational benefits, including tuition assistance, student loan repayment options, and access to Caesars University
Optional 401(k) plan eligibility after 90 days of service
Sign on bonus for select positions

Mission, Vision and Values

We take great pride in living our values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds that immerse, inspire and connect you”. We don’t perform magic; we create it with excellence.

Job Summary

Serves as a liaison between the Hotel Front Desk, Sales, Group Services, Group Audit, and group guests, by independently managing and fulfilling all group and internal needs to include billing. Superior execution of these duties ensures that a professional and excellent service is provided for guests in an effort to develop relationships and secure repeat business.

Key Job Functions

Maintain all correspondence with Group Services Coordinators and Sales Managers.

Assist with all in‑house employee and guest questions and phone calls.

Assure open communication with all departments to promote superior guest service.

Participate and group pre‑convention meetings.

Communicate all upcoming group needs and requirements by maintaining Front Desk group folders and sending a group summary email.

Access daily group arrivals and needs. Carry out all required procedures (i.e., blocking, making key packets, etc).

Review and check group prospectus for information and accuracy, (i.e., comp rooms, billing exceptions, rates, special instructions, etc.).

Establish overall group billing information, and any billing exceptions, with billing requirements noted on the master and individual reservations.

Set up all rooming and rate exceptions.

Attend to all VIP reservations by putting them into management and VIP status.

Create all sub‑masters and non‑hotel masters, checking that all information is accurate.

Create and send all commission paperwork to audit each month.

Maintain filing system with all pertinent back‑up information for accurate group billing.

Prepare finalized group billing for audit.

Input and record all group Advanced Deposits and in‑house deposits (including checks and credit card deposits, and authorizations for individual reservation when needed).

Track groups in the Delphi system. Navigate Delphi to retrieve group information when needed.

Education and/or Experience

High school graduate or equivalent preferred
Minimum of four years in Hotel Front Office

Qualifications

Excellent clerical skills necessary
Literate and fluent in English
Computer proficiency
Ability to independently carry out multiple tasks at one time, effectively and efficiently
Ability to demonstrate a professional, pleasant, and enthusiastic demeanor at all times
Must have excellent guest service and organizational skills
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team…


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