Kiosk Field Support; Reno

JOB DESCRIPTION

Our Product Technology team is comprised of the brightest minds in Tech, and our culture of autonomy and decisiveness gives the team the freedom to deliver without constantly seeking permission to take action. We chart our own path and innovate as we create the next generation of products. We’re looking for like‑minded superstars that want to work with the best of the best and join the biggest name in sports betting and iGaming as we take over the U.S. market!

The Kiosk Field Support position supports Sports Book operations with kiosk drops, cash moves, and supply deliveries and achieves the following

• Discover and implement practices and procedures to optimize usability and peak customer experience on kiosk terminals.
• Identify and act on opportunities to improve support mechanism as to best support book teams and DM.
• Resolve and report book team concerns/complaints on kiosk operations.
• Proactively build and retain great working relationships with District Manager’s and casino partners.
• Deliver a compliant environment with Gaming Control Board Laws, regulations, rules and procedures.
• Collaborating with the other members of the sports book team and Management to create long‑term support strategy.
• Communicate effectively, cascade relevant information and encourage feedback
• Establishment of effective and professional relationships with all levels of William Hill employees and clients/vendors.
• Promote a positive image for William Hill within the industry and community

• Creative problem‑solving skills.
• Strong technical understanding of CBS equipment
• Ability to identify and fix problems without supervision
• Strong analytical skills
• Ability to manage a diverse range of activities
• Effective at planning and prioritizing
• Willingness to drive on a regular basis

• Must be able to stand for extended periods of time
• Must be able to lift, pull or push 25 lbs.
• Must be able write for extended periods of time
• Must be able to twist, bend or reach with no significant boundaries
• This position may be exposed to a smoke‑filled environment

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is blazing the trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars.

This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting‑edge digital platforms including Caesars Sports book, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it.

Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.