Admissions Coordinator

Brookdale South Bay is a 41‑bed Private Pay Skilled Nursing Community located in South Kingstown, RI. We are hiring an Admissions Coordinator to support resident recruitment and admissions.

• Early Access to Paycheck
• One Free Meal During Your Shift
• Clinically focused career growth and support
• Largest senior‑living operator in the United States
• Culture of caring – leaders and associates partner to make sure each resident feels like family
• Monthly “Everyday Hero” awards with PTO and bonus prizes
• Associate Committee gives staff a voice
• Diverse and fulfilling team environment with strong employee support programs
• Recognized by Newsweek in 2024 and 2025 as one of America’s Greatest Workplaces for Diversity
• Full health‑insurance, life‑insurance and retirement plans (varies by employment status)

• Medical, Dental, Vision insurance
• 401(k)
• Associate assistance program
• Employee discounts & referral program
• Early access to earned wages for hourly associates (outside CA)
• Optional voluntary benefits ( protection, pet insurance, etc.)
• Paid Time Off, paid holidays, company‑provided life insurance (full‑time only)
• Adoption benefit, short‑ and long‑term disability
• Flexible Spending Accounts, Health Savings Account
• Optional life and dependent life insurance
• Optional voluntary benefits (accident, critical‑illness, hospital indemnity, legal plan)
• Tuition reimbursement (full‑time only)

Benefits are tailored to temporary versus full‑time associates. Veterans, transitioning active‑duty personnel, and military spouses are encouraged to apply. Brookdale offers up to $725 in naturalization‑fee advances for qualified associates with at least one year of employment.

• Drive community occupancy to meet and exceed goals.
• Manage the sales/admission process; assist prospective residents, families, referral sources, and/or advisors by understanding their needs and educating them about Brookdale’s skilled services.
• Respond promptly to all phone, electronic, and walk‑in inquiries.
• Conduct patient and family visits, utilizing Brookdale’s selling techniques and tools.
• Track all inquiries and referrals via approved systems; update information for conversion ratios, non‑admittance reasons, and acceptance criteria.
• Keep the Interdisciplinary Care Team and key associates informed of admission status.
• Monitor conversion ratios by payer, analyze data, and prepare weekly/monthly reports; provide performance information to management.
• Maintain knowledge of payer sources and use them to maximize revenue and expedite admissions.
• Complete business‑development sales calls as assigned.
• Develop and maintain relationships with residents, family, and professional referral sources; conduct visits to highlight skilled services, programs, outcomes, and market advantages.
• Effectively manage skilled bed availability and seek revenue‑increasing opportunities.
• Create a positive customer‑service experience from initial contact through admission and transition to care.

• Education and Experience: High School Diploma or equivalent required; college degree in a related field preferred. 2–5 years of experience in a senior‑care health‑care environment (preferably skilled nursing) required.
• Certifications, Licenses, and Other Requirements: Valid driver’s license with frequent car travel; computer skills, specifically Microsoft Office, required.
• Management/Decision Making: Apply existing guidelines to make departmental decisions; use sound judgment and solve moderately complex problems; communicate effectively across departments.
• Knowledge and
  
  Skills:
  
  Basic analytical ability; understanding of marketing strategy, sales techniques, and sales control systems; knowledge of Medicare, Medicaid, and payer contracts; ability to manage time, tasks, and projects in a dynamic environment; interpersonal skills for diverse personalities; strong written and verbal communication.

• Standing, walking, sitting, and use of hands and fingers (up to 25 lbs lift).
• Interaction with co‑workers, residents, or vendors.
• Occasional weekend, evening, or night work; on‑call as needed.
• Possible exposure to communicable diseases, latex, blood‑borne pathogens, chemicals, and various biosurveillance hazards.
• Frequent travel required.

Brookdale is an equal‑opportunity employer and a drug‑free workplace.

• Gracious hospitality and neighborliness for residents and families.
• Home‑like feel and comfort.
• Entertaining events and gatherings for resident connection.
• Industry leader in clinical care.
• Nationwide company with over 675 communities and many opportunities for growth.
• Extensive corporate support and robust training program.

• Seniority Level: Entry level
• Employment Type: Full‑time
• Job Function: Administrative, Hospitals & Health Care