Training Specialist

Overview

Position Summary: This role supports strategic leadership development programs in the Learning & Development organization. This role ensures best-in-class program coordination, administration, communication, evaluation, and measurement—ensuring participants have the best-in-class learning experience, training runs smoothly and effectively and is delivered with the expected outcomes. This role is responsible for new customer training and ensuring all training material is updated in our Call Tower Solutions Center.

This role will coordinate with the Learning and Development Manager.

• Develop course material for live sessions around Call Tower services
• Develop, record, and produce online video courses for Call Tower University
• Provide training online and/or backup for on-site training
• Be able to explain the complexities of Call Tower effectively to users having different levels of technical savvy
• Suggest program improvements based on participant feedback
• Design and implement robust evaluation strategies for training programs, incorporating pre-and post-assessments, learner surveys, and performance data analysis
• Ensure data accuracy, consistency, and completeness through validation procedures and data cleaning techniques
• Transform raw data into usable formats for analysis, utilizing data analysis tools to develop dashboards, reports and visualizations that effectively communicate training data insights
• Assist with updating and adding new Call Tower Solutions Center articles that assist with all training functions
• Manage and assist with all customer training packages from start to finish
• Required hours are 7-4 EST to support US EST and EMEA customers

• Bachelor’s degree
• 1 year’s experience providing remote or in-person training
• Organized and detail-oriented
• Ability to communicate clearly verbally and in writing
• Strong presentation skills
• Ability to work independently and as a member of a team
• Highly motivated, flexible, adaptable nature
• Able to deal with different personality styles and learning styles
• A positive mindset, fast learner, a highly collaborative employee with a growth mindset
• A passion for learning and development, organizational development, and continuous improvement
• Success in building credible relationships with other departments
• Proven track record of successfully working cross-functionally and/or cross-geographically
• Some experience working with a learning management system (Paylocity), PowerPoint and Salesforce

• Annual Market comp evaluation
• 85% employer paid Medical plans (HDHP and PPO options)
• Dental/Vision
• PTO accrual starts day one
• 100% 401k match on first 4%
• Paid Parental Leave
• 100% Employer paid life insurance, LTD, EAP, telehealth, Gym Pass

Salary Description
$59,000 to $67,000 a year