Shift leader, Restaurant​/Food Service

About Jersey Mike’s

Jersey Mike’s Subs has been serving high‑quality sub sandwiches since 1956 in Point Pleasant, New Jersey. Our tradition is built on community, personal development, and a culture of giving. We strive to deliver an enjoyable and satisfying experience with outstanding customer service and a "Great Big Smile".

A Shift Leader supports the management team in running the assigned location, ensuring exceptional service, quality food, and a clean, compliant environment.

• Coach staff to deliver amazing customer service.
• Produce high‑quality food.
• Deliver the Jersey Mike’s experience.
• Handle cash accurately.
• Follow the Learning Management System Training Program.
• Develop others for career growth.
• Enforce policies and procedures.
• Participate in local and national marketing initiatives.
• Build sales.
• Maintain cleanliness and proper sanitation practices.
• Be certified in all four positions of the restaurant.
• Communicate effectively.
• Act with a sense of urgency.

• Move or transport up to 50 lbs without assistance unless a medical notation applies.
• Work 38–40 hours per week.
• Have reliable transportation.
• Communicate issues to the GM/AGM/DM.
• Lead by example in food quality, customer interaction, and personal presentation (clean, fitted, pressed uniform).

• Maintain a restaurant noticeably cleaner than others.
• Work in a fast‑paced, team‑driven atmosphere.
• Multi‑task with a sense of urgency.
• Interface with customers and provide an exceptional experience.
• Understand accountability and integrity.
• Assume key holder responsibilities.
• Perform all tasks related to opening and closing of the store.
• Know how to bake bread and perform all prep.
• Manage and lead a crew of 2–5 people.
• Be proficient in slicing.

• High school degree or equivalent.
• At least 1 year of QSR experience preferred.
• Must be 18 years or older to operate the slicer.
• Food Handler certification (Serve Safe).
• Reliable transportation.

All hiring decisions are made by the franchisee; your application will be sent directly to the franchise. This position is not currently closed.