Wealth Management Operations- Director; AVP- Unclaimed Properties

Wealth Management Operations
- Director (AVP)- Unclaimed Properties

Wealth Management Operations
- Director (AVP)- Unclaimed Properties role at Morgan Stanley. Join our team to lead all aspects of Escheatment functions, including receiving, reconciling, and reporting of unclaimed assets.

• Serve as a subject matter expert, working with the Team Manager to manage processes, risks, and projects, proposing and implementing improvements.
• Act as a key problem solver for the area or expertise, applying detailed knowledge to address unique or novel situations, recognize risks, and draw out key issues.
• Coordinate work, train, and develop other team members where required, including task allocation and project contribution.
• Manage returned mail and SEC Regulation 17ad-17 Lost Security Holder process.
• Supervise internal and external inquiries and ensure maintenance of SLAs.
• Operate with in-depth knowledge of compliance risk avoidance.
• Monitor and ensure that support for the returned mail process and SEC Regulation 17
  
  Ad-17 is documented, reviewed, and accurately prepared.
• Respond to and coordinate with clients/business areas regarding returned mail inquiries.
• Serve as a subject matter expert for returned mail and escheatment.
• Work with clients or internal stakeholders to provide required information.
• Support the receiving, reconciling, and reporting of unclaimed assets as needed.
• Manage and reconcile internal unclaimed property accounts.
• Manage unclaimed property campaigns.
• Work on assigned projects on an as-needed basis to support Escheatment Operations.

• Ability to lead by example, work with drive and determination, and present challenging views to senior levels.
• Comprehensive knowledge and understanding of the functional area and operational/compliance policies and procedures.
• Ability to operate independently across the majority of day-to-day responsibilities.
• Culture carrier across Operations, embracing the Firm's core values and acting as a role model.
• Collaboration and teamwork skills, including strong interpersonal skills.
• Organizational skills with strong attention to detail and ability to manage multiple deadlines.
• Identify and escape potential process anomalies to management in a timely manner.
• Knowledge of unclaimed property regulations and SEC 17ad-17.
• Demonstrated experience identifying and addressing client needs, actively participating in discussions and meetings.
• Support a positive environment by balancing workloads while meeting client expectations, providing candid, meaningful feedback, and keeping management informed of progress and issues.
• Ability to effectively present information and respond to questions from business areas, managers, and clients.
• Strong interpersonal and communication skills with the ability to establish excellent working relationships with internal business areas and clients.
• Project management capabilities.
• Strong critical thinking, organizational, and problem‑solving skills.
• Ability to analyze large datasets.
• Ability to manage people.

We are committed to maintaining first‑class service and a high standard of excellence that have defined Morgan Stanley for over 89 years. Our values guide the decisions we make every day to do what’s best for our clients, communities, and employees across 1,200 offices worldwide.

Salary range: $64,000–$108,000 per year. The successful candidate may be eligible for an annual discretionary incentive compensation award and other business‑unit incentive plans.

Benefits include Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability, Paid Time Off (including Sick Leave, Parental Leave, 20 Vacation Days annually), 10 Paid Holidays, 401(k), Short/Long Term Disability, and additional perks.

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet). We ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.