PC Refresh Technician

We are seeking a PC Refresh Technician to support a hardware refresh project at Hill Air Force Base. This short-term contract position involves replacing end-user computers, assisting with data restoration, and helping users transition from Windows 10 to Windows 11. The ideal candidate will have strong interpersonal skills, a good understanding of modern desktop environments, and the ability to provide excellent end-user support.

Key Responsibilities

• Contact assigned users and schedule hardware refresh appointments.
• Deliver and install new computer equipment at users' desks.
• Assist with data backup and restoration using Microsoft One Drive and other approved tools.
• Provide basic end-user orientation and training on Windows 11 features and differences from Windows 10.
• Assist users with configuring settings, mapping network printers, and accessing shared resources.
• Document completed refreshes and report any issues or escalations to project leads.

• 1–2 years of IT support or desktop technician experience.
• Strong customer service and communication skills.
• Proficiency in Windows 11, Office 365, and One Drive.
• Familiarity with network printer mapping and basic troubleshooting.
• Ability to work independently and manage a daily schedule of user appointments.

• Experience with government or military IT environments.
• Knowledge of common desktop imaging and deployment tools.