Field Technician II; Overnight

Field Technician II (Overnight Travel Required)

Join to apply for the Field Technician II (Overnight Travel Required) role at Compucom Staffing

Our client is seeking a qualified Field Technician to join their team in South Jordan, UT and provide end‑user support. This position will require overnight travel from Sunday to Thursday. The role is onsite at the client location during normal business hours with overnight travel; overtime may be required. A valid state driver’s license (Real ), clean MVR, and a reliable vehicle are required.

• Project focus on upgrading advanced commercial printers at retail locations.
• Replace printer parts, paper feed, power supply, print head, toner drum, transfer belt, and image unit.
• Perform complex upgrades and troubleshooting of printers, servers, hard drives, and monitor systems.
• Provide on‑site technical support to internal or external customers in resolving complex or escalated technology issues.
• Install and remove equipment and systems as required.
• Responsible for day‑to‑day operation of applications and equipment and serve as a customer contact on technical and service‑related problems.
• Ensure all schedules, transmissions, online systems, and problems are resolved accurately and timely.
• Serve as a liaison between customers, departments, and within the organization to lead problem resolution and change‑management processes.
• Determine the most cost‑effective repair or resolution to minimize customer downtime.

• Minimum 2 to 3+ years of field service experience, in commercial printers.
• Must be able to travel extensively by plane and/or car.
• Must have commercial/large printer experience;
  Lexmark printer certification is a plus.
• Experience working on commercial printers with an electronics/mechanical aptitude.
• Working knowledge of Windows operating systems, networks, databases, and network security concepts and tools.
• Working knowledge of the Microsoft Office suite, including MS Outlook.
• Experience with multi‑platform Windows OS.
• Working knowledge of Rufus, Windows Server imaging, photo printing, system connectivity troubleshooting, and Windows configuration.
• Ability to work independently in a retail environment.
• Ability to lift up to 50 lbs.
• Excellent customer service skills and professionalism.
• Able to communicate effectively, both written and verbally, with key stakeholders, leadership, partners, team members, and customers.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results in a fast‑paced, client‑driven environment.

The rate for this position is between $18.76 - $27.50 per hour
. Factors that may affect starting pay within this range include geography/market, skills, education, experience, and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package you can elect into, including but not limited to medical, dental, vision, life, AD&D, disability, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), and FSA/HSA pre‑tax benefits.

Compucom Staffing™, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.

• Mid‑Senior level

• Full‑time

• Engineering and Information Technology