Medical Equipment Representative

Overview

The Home Medical Equipment Coordinator is responsible for the intake, coordination, and timely implementation of Home Medical Equipment (HME) and supply orders. Acts as a key liaison among referral sources, providers, patients, and internal service lines. Ensures accurate documentation, verifies medical necessity, and maintains clear communication throughout the order process. Manages patient orders from start to finish, including reviewing referrals, coordinating deliveries, and providing essential patient education.

Facilitates one-on-one equipment set-ups or fittings, ensuring patients and caregivers are properly instructed on the use, care, and safety of the equipment provided. If in a Field / Delivery role, the coordinator is responsible for timely deliveries of HME products and supplies to customers.

• Delivers exceptional customer service by promptly and courteously responding to inquiries; triages and routes communications to appropriate departments or staff.
• Coordinates patient intake and order processing by gathering referral information, entering data into the EMR, and verifying insurance benefits or self-pay status at intake.
• Manages delivery and fulfillment of medical equipment and supplies, selecting appropriate delivery methods and ensuring timely coordination with delivery staff or services.
• Supports patient discharges and transitions of care by working with hospital liaisons and case managers to ensure timely equipment setup for home use.
• Provides one-on-one patient support, including equipment education, fittings, and ensuring equipment selections align with physician orders and patient needs.
• Processes POS transactions by entering orders, receiving payments, and coordinating delivery or patient pick-up in clinical and retail settings.
• Collaborates across departments to ensure seamless service delivery and maintain internal and external relationships.
• Maintains working knowledge of Medicare, Medicaid, and third-party billing requirements, as well as privacy and confidentiality regulations, and addresses concerns promptly.

• Customer Service
• Order Entry & Processing
• Communication
• Interpersonal Skills
• Patient Care
• Referral Management
• Telephone System Proficiency
• Computer Literacy
• Medical Equipment Knowledge
• Problem Solving

• Demonstrated experience in a customer service role with professionalism, empathy, and responsiveness.
• Ability to work independently with self-motivation, accountability, and sound judgment.
• Excellent verbal, written, and interpersonal communication skills; able to interact with diverse individuals.
• Strong attention to detail, accuracy, and dependability in managing tasks and documentation.
• Effective organizational and time management skills; ability to prioritize and manage multiple responsibilities.
• Proficiency with basic computer applications (word processing, spreadsheets, databases, internet, email, scheduling tools).
• Ability to understand and speak English clearly and communicate effectively with patients and team members.
• Adaptability to changing priorities and ability to work collaboratively in a team.
• Field/Delivery Positions:
  Current driver’s license, insured and reliable transportation, and an acceptable driving record (to be verified).

• Experience with home or durable medical equipment.
• Experience coordinating office operations and administrative tasks.
• Experience providing direct or supportive patient care.

• Ability to see, read information, labels, and assess patient needs; identify HME equipment and supplies.
• Frequent interaction with patients, caregivers, and staff requiring verbal and written communication.
• Hearing/Listening, manual dexterity; ability to operate computers and office equipment.
• Ability to sit or stand for long periods and use a computer, telephone, or other equipment.

Home Services – Salt Lake City

South Jordan

Utah

40

The hourly range is listed below and may vary by experience: $19.31 - $26.22

We care about well-being and offer a comprehensive benefits package designed to support a healthy, secure and engaged workforce.

Intermountain Health is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Note:

All positions subject to close without notice. We may use AI tools in recruitment for matching skills; final decisions are made by Intermountain personnel to ensure fairness. Your information is protected and used for recruitment purposes only.