Equity & Trade Support Associate

Overview

We are seeking a detail-oriented and client-focused individual to join our Equities and Options Trade Support team within Wealth Management Operations. This team serves on the front lines, providing critical support to our Clients, Financial Advisors (FAs), Client Service Associates (CSAs) and branch teams across the country. This role involves handling inbound calls, resolving cases, and ensuring accurate processing, execution and support of equity, exchange traded funds and option trades.

The ideal candidate will possess strong communication skills, a passion for client service, and a deep commitment to operational excellence and risk mitigation. This is an Associate position at the P2 job level within Product Support & Services, which is responsible for providing transaction support and managing post execution processes.

• Serve as a primary point of contact for Financial Advisors and branch personnel regarding equity and option trade inquiries.
• Respond to and resolve cases through phone, email, and case management systems in a timely and professional manner.
• Investigate and support trade corrections, account inquiries, and execution issues.
• Perform detailed reviews and reconciliations of trade activity to ensure accuracy and alignment with regulatory requirements.
• Collaborate with trading desks, technology, compliance, and other operations teams to resolve escalated or complex trade issues.
• Maintain a strong understanding of market mechanics, trading regulations, and firm policies.
• Uphold a high standard of accuracy and attention to detail to minimize risk and operational errors.
• Identify and escalate trends or process gaps that may require enhancements or additional training.
• Support projects, process improvements, and user acceptance testing as needed.

• Bachelor's degree in Finance, Business, or a related field preferred
• 1-3 years of experience in customer service, financial services or a trade support environment
• Excellent communication skills, both verbal and written
• Demonstrated attention to detail and commitment to delivering high-quality work
• Ability to handle high call volumes while maintaining professionalism and accuracy
• Proven problem-solving skills with the ability to work independently and under pressure
• Proficiency with Microsoft Office

• Exposure to fast-paced equity, ETF, and options markets.
• A collaborative and supportive team environment.
• Opportunities for career growth and professional development.
• A chance to directly impact the firm's regulatory compliance and client experience in Wealth Management.

It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).