Insurance Customer Service Representative

Insurance Customer Service Representative

Join to apply for the Insurance Customer Service Representative role at Paige Wilkinson & Associates, Inc

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. The Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintaining knowledge of our products, and answering any questions our clients may have.

Insurance industry or office experience is not required but would be a greater benefit relating to customers in the beginning for this position.

• Annual Base Salary + Commission
• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Retirement Plan

• Process customer policy change requests.
• Complete Evidence of Insurance requests.
• Billing inquiries.
• Inbound and outbound calls.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Maintain knowledge of new products.
• Provide exceptional customer service.
• Claims follow-up calls.
• Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Assess and identify the wants and needs of your customer(s) over the phone.
• Uphold the wants and needs of your customers.
• Educate clients on the insurance policies that best suit their needs.

• Possess a genuine willingness to learn, be intuitive and resourceful, and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow thru and follow up.
• Excellent communication/interpersonal skills.
• Must have the ability to multi-task.
• A Property & Casualty license is preferred but we will train a good individual.
• A Life & Health license is preferred but we will train a good individual.
• Must be highly self-motivated.
• Professional phone etiquette.
• Career minded vision.
• Follow through and exceed current and prospective client expectations.
• Excellent spelling and grammar skills.
• Exceptional business writing and editing skills.
• Great customer service skills.
• Problem-solving capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• No insurance experience required but must be willing to learn.

Paige Wilkinson & Associates is a team of dedicated individuals that work hard to provide each customer the best service while educating them on insurance products that would benefit them the most. The Paige Wilkinson Agency was established in 2014 and has grown to part of the top five Agencies for American Family Insurance. We specialize in auto, home, life, commercial, business, and are licensed in 20 states.

We are always looking for talented individuals who want to succeed in the insurance industry. If you are willing to learn and looking for a rewarding career opportunity, then we encourage you to apply today. If you are interested in inquiring about an opportunity with our team, please contact us at p, call us at , or text us at .

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Entry level

Full-time

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Insurance Agencies and Brokerages