Client Service Liaison

Overview

Client Service Liaison / Personal Care Services

Location:
South Holland, IL

Position:
Client Service Liaison

Job :

Position Type:
Part-time

Remote/Virtual Position: Yes (Must reside locally)

Coverage Area:

Find Your Passion and Purpose as a Client Service Liaison in Personal Care Services

Salary: $ 22.00

Schedule: Saturday-Sunday; 8:00am - 8:00pm

Training will be held in-person at the South Holland Office

Reimagine Your Career in Personal Care Services

Caring for others is more than what you do — it’s who you are. At Accent Care, you’ll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You’ll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We’re proud to be named one of America’s Greatest Workplaces 2025 by Newsweek — a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we’re building together.

Be the Best Client Service Liaison You Can Be

If you meet these qualifications, we would love to meet you:

• Previous home health care or home care experience highly desirable
• High School or GED required
• one year or more of Scheduling experience

As a Client Service Liaison you will:

• Ensures all clients receive care as scheduled and authorized, manage the communication to clients and caregivers regarding schedule and service changes and ensures documentation notes are completed and properly entered into the EMR.
• Responsible for initiating contact with new clients upon notification from the Intake Department.
• Answer and triage telephone calls coming into the staffing department.
• Monitor the EMR system and complete daily attendance verification
• Prepare, monitor, and distribute open case/client coverage report for the Client Service Staffers and Supervisors
• Communicate scheduling and/or service changes to clients, payors and caregivers as needed
• Enter coordination notes into the EMR to ensure appropriate documentation occurs.
• Perform customer service calls.
• Assist Staffers and Client Service Supervisors as needed.
• Assists with overflow coverage
• Responsible for status, scheduling and/or demographic related changes in EMR.
• Review and respond to the staffing email and voicemail systems to resolve caregiver issues.
• Perform on-call duties as needed

Caring for others starts with caring for you. We’re committed to fostering a purpose-driven workplace where you feel supported, and that means prioritizing your physical, financial and mental well-being.

Our benefits include:

• Medical, dental and vision coverage
• Paid time off and paid holidays
• Professional development opportunities
• Company-matching 401(k)
• Flexible spending and health savings accounts
• Wellness offerings such as an employee assistance program, pet insurance and access to Calm, a meditation, sleep and relaxation app
• Programs to celebrate achievements, milestones and fellow employees
• Company store credit for your first Accent Care-branded scrubs for patient-facing employees
• And more!

• Come As You Are
• At Accent Care, you’re part of a community that cares — for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.