Bilingual Customer Service Representative

POSITION TITLE:

Customer Service Rep

This position works alongside sales department to act as a liaison, take orders, provide/service information, answer questions, and resolve any problems that customer accounts might face with accuracy and efficiency, targeting customer high satisfaction

Sales Department

Sales Manager

Full-Time, Monday-Thursday Start 10:00am Saturday Start 10:00am Sunday Start 10:00am

Casual Attire

$17.00-$19.00 an hour, plus commission

• Manage large amounts of calls, outgoing and incoming
• Accurate order taking, credit, refunds, and exchanges
• Handle and take sales orders for walk-ins or over the phone
• Build sustainable relationship & trust with customers through open and interactive communication
• Answer customer questions and inquiries, provide product and service information
• Handle customer complaints, provide appropriate solutions and alternatives within time limits and follow through
• Assist sales reps/department with prospecting, new customer onboarding, payment collections, and upselling
• Inform customers of promotions, updates and significant events
• Meet team sales targets and goals
• Provide excellent high satisfaction service to customers
• Monitor and communicate customer account status with appropriate parties

High School Diploma

• Excellent customer service experience
• Proficient in Microsoft Office 365, particularly Excel, Word, and Email
• Bilingual – Spanish & English (must)
• Exhibit good decision making, problem solving, demonstrate great communication, organizational skills and detailed-oriented.
• Strong phone contact handling skills and active listening
• People oriented, charismatic

Ability to sit for prolonged periods of time