Patient Access Representative - Rehab & Cancer Center - Community Memorial Hospital

Overview

$1,000 Sign On Bonus for offers accepted by February 28, 2026. Terms and Conditions apply

The Patient Access Representative provides quality customer service to patients of all ages, their families, visitors, medical staff, clinicians and co-workers, ensuring that everyone will be treated courteously, quickly and with respect. This position establishes and maintains an environmental control plan, coordinates materials management for the department, assists in monitoring clinic activities and provides supervision of clerical activities.

The Patient Access Representative handles all business functions in an assigned area to include reception, scheduling and registering patients for appointments and/or procedures. This position also secures the appropriate patient information; ensures that registration data is correct and accurate; validates insurance eligibility, enters information into appropriate systems and collects co-pay (if applicable), and assists with financial counseling and financial clearance, as necessary.

• Handle all business functions in an assigned area including reception, scheduling, and registering patients for appointments and procedures.
• Secure appropriate patient information; ensure registration data is correct and accurate.
• Validate insurance eligibility, enter information into appropriate systems, and collect co-pay (if applicable).
• Assist with financial counseling and financial clearance as necessary.
• Establish and maintain an environmental control plan; coordinate materials management for the department.
• Monitor clinic activities and provide supervision of clerical activities.

Requirements for Hire: N/A

Requirements for Continued Employment: N/A

• Experience REQUIRED
• Previous experience with computers, Microsoft Office software and navigating the Internet.
• Previous experience keyboarding with the ability to type 40 words per minute.
• Experience PREFERRED
• Work experience with medical insurance, HMO, managed care, electronic medical billing/order entry/registration systems, and appointment scheduling.
• Previous work experience in a healthcare setting and knowledge of medical terminology.

• Education/training REQUIRED — High school graduate or GED
• Education/training PREFERRED — Associate's or Bachelor’s Degree in Accounting, Finance, Business Administration, Healthcare Administration or closely related field from an accredited program.

• Able to perform daily activities with minimal supervision: being self directed in the accomplishment of routine activities.
• Issues involving violation of policy or procedures should be brought to the attention of the clinical coordinator or designee promptly as warranted by immediacy of the issue.
• Performs daily activities with minimal supervision.
• Notifies supervisor of issues involving violation of policies or procedures.
• Functions in a self-directed manner to accomplish routine activities.
• Supervisory responsibilities (if applicable): N/A

• Depending on assignment, may be required to work off-shifts and/or weekend and holidays.
• Incumbents may be considered essential depending on departmental assignment.
• Age Specific groups served:
  All

• Physical
  :
  Lifting less than 20 lbs;
  Lifting 50-100 lbs.
• Activities
  :
  Prolonged standing, Prolonged sitting, Frequent bending, Walking (distance), Climbing (steps, ladder, other), Reaching (overhead, extensive, repetitive)
• Mental/Sensory
  :
  Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional
  :
  Fast pace environment, Steady pace, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment, Able to adapt to frequent change

Employer/Disabled/Protected Veteran/41 CFR 60-1.4.