Area Supervisor

Overview

Ross Stores, Inc. is a Fortune 500 company with over 2,200 stores. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun shopping experience. Our values start with our people and our commitment to diversity, equality, and inclusion.

As Part Of Our Team, You Will Experience

• Success:
  Pursue excellence while learning and evolving.
• Career growth:
  We develop industry-leading talent because Ross grows when our people grow.
• Teamwork:
  We work together to solve hard problems and find the right solutions.
• Diversity, Equality & Inclusion:
  We celebrate the backgrounds, identities, and ideas of those who work and shop with us and strive to be a positive force in our community.

Our Corporate headquarters are in Dublin, CA, with 3 buying offices in key markets (New York City, Los Angeles, and Boston) and 8 distribution centers nationwide. In 2023, we reported revenues of $20.4 billion.

The Area Supervisor is a member of Store Leadership responsible for a specific area of the Store and for general operations and supervision when functioning as the Manager on Duty. Responsibilities include opening/closing the Store, supervising Associates, ensuring a friendly, easy-to-shop environment, maintaining merchandise presentation, and keeping a clean work area. They also execute and supervise Company operational processes as needed.

• Safety is the priority; practice safe behaviors at all times.
• Maintain awareness on the sales floor to create a safe and secure shopping environment; correct or report unsafe conditions to Store Leadership.
• Oversee building security, EAS devices, Cash Office security, armored carrier pick-ups, and register area.
• Remove clutter and ensure clear egress to emergency exits.
• Responsible for customer safety including accident prevention and emergency procedures; test fire alarm systems as scheduled and respond to after-hours alarms when requested.

• Treat all Customers, Associates, and leaders with respect; demonstrate courtesy, friendliness, and professionalism.

• Represent and support the Company brand; maintain a professional appearance and ensure adherence to the Dress Code.
• Keep all areas clean, well-maintained, and merchandised to standard; manage daily trash removal.

• Ensure recovery, sizing, and markdowns meet Company standards; assist with merchandise receipt when needed; process merchandise with urgency.
• Oversee inventory and back-stock, stockroom cleanliness, and floor replenishment; ensure back-stock is secured per policy.
• Support monthly presentation guidelines and manage floor moves and promotional signing.

• Follow Loss Prevention programs and maintain a strong customer service presence on the sales floor.
• Safeguard confidential information and ensure proper handling of cash and merchandise; maintain PVM system.
• Conduct code inspections as required and maximize productivity by minimizing unnecessary steps.

• Enforce Company Best Practices and ensure Front End standards are met; manage line pace to reduce customer wait times.
• Train and coach Associates on cash register procedures, shortage controls, and Front End operations.
• Manage break schedules, equipment functionality, and Front End recovery; ensure proper go-back handling and scanning.

• Maintain cleanliness and audit garment tags; ensure go-back compliance and proper ticketing and security tagging as needed.

• Ensure cash pulls and bank deposits follow policy; manage Front End control, refunds, approvals, and cash handling per procedures.
• Assist with payroll administration and scheduling as needed; perform other duties as assigned by Store Manager.

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution

• Excellent verbal communication skills; fluent in English.
• Prior customer service and supervisory experience…