Rehab Services Tech​/Admin Specialist-Part-time

Overview

Bilingual

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach sets us apart as a leader in healthcare. As an integral part of our team, you’ll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We provide competitive benefits, including tuition reimbursement and loan forgiveness, 401(k) matching, and lifecycle benefits to support our employees.

Rehabilitation Services at Northwestern Medicine is a collaborative, multi-disciplinary team within our growing, nationally recognized health system that provides world-class care at 10 hospitals and more than 200 locations in communities throughout Chicago, the suburbs and northern Illinois. In partnership with Northwestern University Feinberg School of Medicine, we push boundaries in innovative care delivery, training the next generation of rehabilitation specialists, and pursuing excellence in patient care.

Rehabilitation Services values building relationships with patients and their families, understanding the needs of our clinical and non-clinical staff, and providing opportunities for professional development, mentorship, and program development. Our integration with hospitals and clinics across Northwestern Medicine enables us to serve more patients closer to where they live and work. While each location has a unique story, Rehabilitation Services at Northwestern Medicine is unified under one mission –
Patients First.

The Rehab Techs/Admin Specialist reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

The Rehab Tech/Admin Specialist is a non-licensed staff member who assists the professional staff with patient care as defined by activities that do not require clinical decision making by a therapist. This staff member assists the business office with clerical and maintenance duties and selected tasks related to the operation of the rehabilitation services department.

• Follows standard precautions and Northwestern Medicine infection control policies and procedures consistently.
• Manages and operates equipment safely and correctly, cleans equipment according to standards.
• Independently maintains all equipment cleaning logs and performs monthly maintenance.
• Ensures EOC meets JCAHO standards at all times.
• Demonstrates competence in performing tasks identified as appropriate treatment for the Rehab Services Tech. Treats patients under direct clinical supervision and anticipates therapist’s needs during patient care.
• Demonstrates ability to communicate promptly to the therapist any observed changes in patient status and responses (e.g., pain, changes in condition, distress). Clarifies with the therapist any special procedures or observations necessary.
• Interacts professionally with patient/family and involves patient/family in the formation of the plan of care under the discretion of the therapist. Provides explanation to patient and family prior to administering care; answers questions within scope of practice.
• Consults other departments as appropriate to provide an interdisciplinary approach to the patient’s needs.
• Follows all policy and procedures for documentation of treatment appropriately rendered by the rehab tech.
• Communicates with patients and guests including greeting them upon arrival, confirming identity and providing necessary information related to their visit.
• Provides accurate information and timely updates to patients and customers.
• Schedules, confirms, and reschedules patients for visits at Rehabilitation Services and its satellite locations.
• Additional responsibilities may include:
  • Obtains patient consents/authorizations.
  • Manages department specific Rehabilitation Services Call List and communication needs.
  • Accurately identifies patient medical record number to avoid duplication of records in the system. Obtains and updates patient demographic, insurance and…