Guest Experience & Sales Leader

Position Summary

As the Assistant Center Manageryou play a key leadership role in supporting the Center Manager with daily operations, team performance and development, and delivering an exceptional guest experience. This position helps drive sales, maintain brand standards, and foster a positive team culture. The Assistant Center Manager acts as a leader-on-duty, ensuring smooth execution of center operations and stepping in to coach team members, resolve guest concerns, and uphold guest experience excellence.

• Create a positive and welcoming environment that reflects the company'svalues and standards.

• Maintain a strong presence at the front desk to support team coverage and coaching.

• Ensure every guest consistently receives a welcoming and exceptional experience.

• Proactively address guest concerns and resolve issues to uphold guest satisfaction.

• Lead by example in educating guests onsavings, products, services, and promotions.

• Analyze sales performance and guest trends to identify improvement opportunities.

• Motivate and coach the team to achieve or exceed center and individual sales and KPI goals.

• Support execution of local marketing and community engagement efforts.

• Coach the team in confidently recommending products and services to drive sales and guest satisfaction.

• Maintain in-depth knowledge of all services, skincare products, and brand standards.

• Stay informed on current promotions, product launches, and educational updates provided by the brand.

• Provide ongoing support and coaching to Guest Service Associates and Specialists.

• Reinforce accountability around service standards, performance expectations, and operational protocols.

• Help onboard and train new team members, creating a supportive and inclusive environment.

• Act as the point of contact in the absence of the Center Manager.

• Ensure standards for cleanliness, sanitation, presentation, and professionalism are consistently met.

• Assist with daily operations including opening and closing procedures, managing the books, administrative tasks, and inventory.

• Ensure the team accurately processes transactions and manages guest profiles through POS systems.

• Strong leadership, problem-solving, and interpersonal skills

• Proven ability to drive sales and support team development

• Passion for delivering exceptional guest service and fostering a positive culture

• Passion for beauty, wellness, and skincare

• 2+ years of experience in customer service or sales preferred

• Previous supervisory or team lead experience preferred

• Proficiency with POS systems and Microsoft Office Suite or related software

• Reliable and flexible schedule, including availability for evenings and weekends

• Travel requirements:
  As required