General Manager

Overview

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the P.F. Chang's To Go.

• Responsible for the economic and efficient management of the franchise restaurant.
• Ensures all food and beverages meet Air Force (AF) and franchise standards in taste, temperature, freshness, and appearance while adhering to AF and franchise programs and policies.
• Effectively supervises managers, staff, and oversees recruitment and training of all personnel.
• Keeps team members current on ongoing/upcoming promotions, business trends, and safety issues.
• Ensures adherence to all health and safety standards.
• Estimates food and beverage costs and ensures costs are maintained within established parameters.
• Purchases and maintains supplies, equipment, food and beverages at a level that meets current business trends and minimizes waste.
• Establishes financial goals, prepares budgets, analyzes financial results, maintains solid financial condition, and keeps expenditures within budgetary limits.
• Implements higher-level directives, franchise requirements and contract specifications.
• Formulates procedures and programs to ensure high standards of food and beverage operations consistent with AF and franchise expectations.
• Strict adherence to policies in customer service.
• Manages real property resources and provides expert advice on renovations, improvements, and any required construction in compliance with AF and franchise standards.
• Investigates and resolves food and beverage quality and service complaints.
• Implements, monitors, reviews, and evaluates menu items, food production, and food service.
• Develops and implements marketing strategies and special events to maintain market share and grow customer base.
• Establishes and monitors a cleaning and preventative maintenance program for facilities, equipment and vehicles.
• Establishes an internal performance management system to ensure proper assignments and reviews evaluation of employee performance.
• Administers internal control system to preclude or minimize the potential for fraud, waste, and abuse.
• Arranges for equipment repairs and other services as required.
• Complies with EEO concepts and security directives and maintains an appropriate work environment.
• Communicates ideas, contributions, trends and occurrences to other subordinate supervisors, other franchise locations and HQ AFSVC.

• This position requires the incumbent to complete a background investigation with favorable results.