Auto Body Shop Manager

Job Title

Auto Body Shop Manager

Department:
Operations

Reports To:

President

The Auto Body Shop Manager is responsible for overseeing the daily operations of the body shop, ensuring high-quality repairs, efficient workflow, customer satisfaction, and profitability. This role leads technicians and staff, manages production and scheduling, and ensures compliance with safety, quality, and company standards.

• Operations & Production Management
• Oversee daily shop operations, production flow, and repair scheduling
• Ensure vehicles are repaired accurately, efficiently, and on schedule
• Monitor labor efficiency, quality control, and throughput
• Coordinate workload distribution among technicians
• Maintain a clean, safe, and organized work environment

• Team Leadership & Supervision
• Supervise, train, and develop technicians and painters
• Enforce company policies, safety procedures, and performance standards
• Foster a positive and collaborative team culture
• Schedule technician shifts and manage workload distribution
• Conduct performance reviews and manage disciplinary actions as needed

• Quality Control & Safety
• Ensure all repairs meet manufacturer, insurance, and company quality standards
• Perform final inspections prior to vehicle delivery
• Enforce safety protocols and ensure the shop operates in compliance with all relevant state and federal regulations, such as those from the Department of Transportation (Use the "Apply for this Job" box below). OSHA

• Customer & Insurance Relations
• Address customer concerns and ensure high levels of satisfaction
• Work with insurance adjusters and vendors to support repair approvals and supplements
• Ensure clear communication regarding repair status and timelines

• Financial & Business Management
• Manage shop profitability, labor costs, parts costs, and operational expenses
• Review estimates, supplements, and invoices for accuracy
• Track KPIs including gross profit, labor hours, and rework rates
• Assist with budgeting, forecasting, and performance reporting

• Facility & Inventory Management
• Maintain shop equipment, tools, and facility cleanliness
• Oversee parts ordering, inventory control, and vendor relationships

• Minimum 5+ years of experience in collision repair operations
• Prior management or supervisory experience preferred
• Strong understanding of auto body repair processes, estimating, and insurance procedures
• Ability to read and interpret repair estimates and manufacturer guidelines
• Valid driver’s license

• Strong leadership and team management skills
• Excellent organizational and problem-solving abilities
• Effective communication and customer service skills
• Ability to manage multiple priorities in a fast-paced environment
• Proficient with shop management software and estimating systems

• Ability to stand, walk, bend, and lift up to 50 pounds
• Exposure to shop noise, chemicals, and equipment

• Auto body shop environment requiring adherence to safety protocols
• Exposure to noise, fumes, paint materials, and shop traffic

Performance Expectations

• Meet or exceed production targets
• Maintain high-quality repair standards with minimal rework
• Keep shop operating safely and efficiently
• Lead a productive, accountable, and engaged team
• Support company profitability and growth objectives