IT Help Desk Technician

We are looking for an IT Technician to oversee our company’s computer hardware, software, and associated networks. The IT Technician responsibilities include partnering with our Managed Service Provider by monitoring network infrastructure, resolving system issues, and all service tickets that require on-site support within the allocated SLA.

You need to have experience with IT performance management, network administration, and system security. You will work closely with the executive leadership team on all IT Operations ensuring our systems are secure, available, and reliable. If you’re also familiar with data protection regulations and can juggle multiple projects, we’d like to meet you.

• Maintain and optimize local company networks and servers (including our branched-out companies) by being the point with our Managed Service Provider.
• Maintain custody records of all company provided IT hardware.
• Be responsible for devices both on and off premise.
• Oversee data backup and system security operations (e.g., user authorization, firewalls)
• Manage installations, repairs and upgrades of desktop, Wi-Fi, printer, cell phone, and Internet Connectivity.
• Ensure data is handled, and transfer QB Files from Clients to team members.
• Provide support and guidance to stakeholders via a help desk.
• Manage contracts with vendors and software licenses (e.g., development platforms, telecommunication companies, password managers).
• Maintain application updates like:
  Ultra Tax, Adobe, Fixed assets, Planner CS, Advance Flow, Quick Books, Practice and Go File Room (GFR).

• Proven experience as an IT Operations Manager
• Experience with system installation, configuration, and analysis
• Thorough knowledge of networks and cloud computing
• Knowledge of data protection operations and protocols (e.g., GDPR)
• Project Management and organizational skills
• Ability to manage multiple projects.
• Outstanding communication skills
• Problem-solving aptitude
• BSc/BA in Computer Science, IT or relevant field