Mini School Bus Driver; No CDL Job Colton South Dakota USA,IT/Tech

Position: Mini School Bus Driver (No CDL Required)
Location: Colton

About the role

The Head of IT sets the technical vision and owns end-to-end delivery of secure, reliable, and scalable technology services across the organisation’s 15‑country footprint. The role spans on‑prem and cloud infrastructure, enterprise networking, call‑centre platforms, and a rapidly evolving cybersecurity landscape. You will lead a multidisciplinary team, manage critical vendors and MNO integrations, and partner with Product, CX, and Finance to ensure that information technology accelerates business outcomes at optimal cost and risk.

Duties

and Responsibilities

Strategy & Governance
- Define a 3‑year IT strategy and annual roadmaps aligned with business OKRs.
- Maintain and enforce IT policies, standards, and ISO 27001‑aligned controls.
- Own IT budget, cost optimisation, and KPI reporting.
Cybersecurity Leadership
- Serve as primary security officer for infrastructure and data assets.
- Lead continuous threat‑modelling, vulnerability management, and SOC operations.
- Oversee incident response and BCP/DR testing across all markets.
Cloud & Infrastructure
- Architect and operate hybrid setups on AWS/Azure plus regional colos.
- Drive IaC, CI/CD, and automated patching; enforce SRE/Dev Ops best practices.
- Ensure high availability (≥ 99.9%) for core platforms, IoT backends, and BI stacks.
Networking
- Design and manage MPLS, SD‑WAN, VPN, and Wi‑Fi across offices, factories, and distributed call centres.
- Optimise bandwidth and QoS for voice, video, and data traffic.
Call centre & Telephony systems
- Own Ameyo cloud contact centre and all MNO SIP/PRI integrations.
- Integrate IVR, dialer, Whats App, and CRM for omnichannel CX.
- Monitor CTI performance and call‑quality analytics; lead roll‑outs or centralisation initiatives.
Vendor & Contract Management
- Negotiate SLAs with MNOs, ISPs, MSPs, and SaaS providers.
- Oversee third‑party risk assessment and license compliance.
People Leadership
- Build, coach and retain high‑performing 30‑plus person IT organisation.
- Implement skill matrices, career paths and agile work practices.
Compliance & Audit
- Ensure adherence to data protection laws (GDPR equivalents) and local telecom regulations.
- Act as IT Lead during internal/external audits.

Skills and Experience

Bachelor’s in Computer Science, Information Systems, or related field (Master’s a plus).
10+ years in IT, with 5+ years leading multi‑country infrastructure and security teams.
Proven delivery of high‑availability cloud and on‑prem environments at scale (> 1M users/transactions monthly).
Hands‑on management of enterprise contact‑centre platforms (e.g., Ameyo, Genesys, Five9) and telco integrations.
Deep knowledge of AWS and/or Azure architecture, IaC (Terraform/Cloud Formation), Kubernetes, CI/CD.
Enterprise networking (BGP, OSPF, MPLS/SD‑WAN, Fortinet/Cisco/Juniper).
Security frameworks (NIST, ISO
27001), SIEM/SOAR, EDR, zero‑trust design.
Voice technologies: SIP trunking, WebRTC, QoS, codec optimisation.
Strong proficiency with ITSM/ITIL toolsets and asset/CMDB management.
CISSP
CISM
CCSP
AWS Solutions Architect Pro
Azure AZ‑305
CCNP/CCIE
ITIL v4 MP

Key Performance Indicators

Infrastructure uptime: ≥ 99.9% for Tier‑1 systems

Security posture:
Mean Time to Detect & Respond < 2 hours; zero critical audit findings

Call‑center availability:
Voice platform uptime ≥ 99.95%, ACD abandon rate ≤ 3%

Project delivery: ≥ 90% of roadmap milestones on time & budget

Cost efficiency: ≤ 5% variance vs. approved IT OPEX & CAPEX budgets

Qualified Female Candidates encouraged to Apply

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