Benefits Lead, GCNA & Middle East; Hong Kong, UAE

Role Summary

This role could be based in Hong Kong and UAE. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

The Benefits Lead will be responsible for managing and executing the Bank’s pensions and benefits strategy for their respective region/entity coverage. This role involves working and collaborating closely with the Reward colleagues and local management teams to ensure that the Bank’s benefits programs align with our goal of being an employer of choice and adhere to all regulatory requirements and group policies.

Experience with managing employee benefits captive programs is a plus.

• Serve as the subject matter expert (SME) in all areas of employee benefits, including, but not limited to (a) Insurable Benefits, (b) Leave, (c) Cars, (d) Benefit Allowances, (e) Long Service Awards.
• Maintain an in-depth knowledge of benefit offerings and stay abreast of new trends and developments in benefit design and governance across your coverage.
• Provide strategic advisory to stakeholders in the design, implementation, and maintenance of benefit offerings, ensuring mutually beneficial outcomes that align with organizational objectives.
• Oversee all benefits provided by the Group, including significant changes to terms and providers, ensuring compliance with the Group Pensions and Benefits Standard.
• Manage the support of consultants and third parties where required, including consideration and integration of technology aspects to ensure successful implementation and delivery of benefits.
• Develop, implement, and maintain effective two-way benefits communication strategies. This includes developing surveys to gauge employee preferences and satisfaction with benefit offerings, and structuring communications to maximize understanding and appreciation of benefits.
• Provide strategic input for integrating benefits strategies with other aspects of the Bank’s people strategy, including wellbeing, employee value proposition, performance, reward and benefits, sustainable engagement, and business performance.
• Manage key global policies, including contract management and periodic review, with support from the Benefits Operations team.
• Lead and manage benefits projects and areas of specialisation as agreed and assigned within the team.

• Provide insight on process mapping to capture and maintain global benefits processes.
• The HR Change Office in relation to benefits change requests.
• Ensure holistic assessment of requests considering impact to systems, payroll, and benefits processes.
• Where material/new Benefits Change is implemented, lead the assessment of current and development of new end-to-end designs and their translation into processes.
• Responsible on reflecting the Bank’s governance requirements in the development of solutions for markets. This includes, but is not limited to, ensuring the appropriate consultations and approvals are sought ahead of benefit changes being implemented.
• Facilitating business input towards the Bank’s risk and governance requirements in relation to assigned contractual relationships (e.g. Third Party Risk, Cloud Governance, Outsourcing, Information & Cyber Security (ICS)

• Global Heads, Performance, Reward & Benefit (PRB)
• Head, PRB Group Processes / Benefits / Wellbeing
• Head, Pensions and Reward Analytics
• Rewards and HR Service Delivery colleagues in regions/countries
• Benefits Leads/Managers & Operations team

• Bachelor’s degree in business / statistics / actuarial science / public health / HR or related field
• Strong experience in total rewards, and have solid exposure in various industries (professional, FI, Insurance etc)
• Demonstrated experience designing and managing complex, global benefits, and wellbeing portfolios
• Strong Analytical and financial modelling skills is ideal
• Excellent communication, presentation, and stakeholder management skills, with the ability to influence at the executive level
• Additional language proficiency relevant to region/entity coverage considered a plus.

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