Seasonal Front Desk Manager

Department:
Rooms

Reports to:

General Manager

Summary:

Coordinate front desk activities of the resort. Resolve problems arising from guest complaints, reservation and room assignment activity and unusual requests or inquiries by performing the following duties:

• Provides excellent guest service.
• Is thoroughly familiar with all lodges and activities in CSP.
• Assigns duties and shifts to workers and observes performances to ensure adherence to resort policies and established operating procedures.
• Works closely with the central reservations staff to receive reservations or monitor changes.
• Monitors the posting of payments and charges to ensure their accuracy and completeness.
• Oversees and coordinates the work of the night auditor.
• Confers and cooperates with other department heads to ensure coordination of activities.
• Works on a continual basis with the housekeeping and maintenance departments regarding current status of available rooms/cabins.
• Answers inquiries pertaining to resort policies and services and park activities.
• Personally supports front desk staff in handling the complaints or problems of park guests.
• Steps in wherever necessary to support the operation of the front desk area.
• Is responsible for the accuracy and efficiency of the front desk stall.
• May be assigned other duties, at times in other departments, as the need arises to support fellow staff members in achieving the company mission.

Directly supervises two to eight associates of the front desk staff. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training associates, planning, assigning and directing work, appraising performance, rewarding and disciplining associates, addressing complaints, and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required.

• One-year certificate from college or technical school or three-to-six months related experience and/or training or equivalent combination of education and experience.

• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Requires grasping, writing, standing, walking, repetitive motions, listening and hearing abilities and visual acuity.
• Talking and hearing occurs continuously in the process of communicating with guests, supervisors and other associates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Required to use hands, reach with hands and arms, climb or balance, and kneel, crouch, or crawl.
• The associate must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

About Us:

At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we’ve been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we’re looking for motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.