Hospitality : Front Desk & Laundry​/Housekeeping

General Requirements

• Must be able to lift 20 pounds on a consistent basis
• Experience required
• Flexible schedule and reliable
• Must be a fast‑pace worker and work well with others

• 401(k) matching
• Bonus based on performance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

• Must be able to lift 20 pounds on a consistent basis
• Experience required
• Flexible schedule and reliable
• Must be a fast‑pace worker and work well with others
• Multi‑tasking skills

• Sort all linens and treat stains
• Load laundry into washer and add specified cleaning agents
• Strip beds
• Take wet, clean items and dry as directed
• Sort and fold or hang clean dried items
• Maintain inventory of all cleaning supplies and communicate needs to general manager
• Maintain all laundry equipment and inform facilities manager of any maintenance needs
• Perform additional laundry services when necessary

• Clean and arrange guest rooms to hotel standards for guest arrival
• Clean and maintain common areas of the hotel
• Perform linen replenishing duties, including loading and unloading linens into washing machines and folding linens
• Stock and maintain housekeeping supply rooms
• Ensure a high level of customer service is performed at all times
• Assist guests with requests and questions as necessary
• Report any damages or repairs needed to management
• Report all lost and found items to the Housekeeping Manager
• Employer provided transportation between worksites

Education:

No minimum education required

Experience:

No experience required

• Represents the hotel to the guest throughout all stages of the guest's stay
• Register guests and assign rooms; accommodate special requests whenever possible
• Assists in pre‑registration and blocking of rooms for reservations
• Thoroughly understands and adheres to proper credit, cashier, and cash handling policies and procedures
• Understands room status and tracking
• Knows room locations, types of rooms, and rates
• Must be sales‑minded; presents options and alternatives to guests and offers assistance in making choices
• Uses suggestive selling techniques to sell rooms and promote other hotel services and CH amenities
• Knows location and types of available rooms as well as activities and services of the property
• Coordinates room status updates with housekeeping and notifies housekeeping of check‑outs, late check‑outs, early check‑ins, special requests, and day‑use rooms
• Possesses working knowledge of the reservations department; takes same‑day reservations and future reservations when necessary; knows cancellation procedures
• Knows how to use front office equipment
• Processes guest check‑outs
• Performs cashier related functions such as posting charges to guest accounts, raising pay‑outs, and currency exchange
• Follows procedures for issuing and closing safe deposit boxes used by guests
• Works closely with housekeeping to keep room status reports up to date and coordinate maintenance and repair requests
• Uses proper telephone etiquette
• Performs cashiering tasks such as bill/invoice settlement and posting charges to guests' paid‑outs
• Uses proper mail, package, and message handling procedures and records details in the courier mail register
• Communicates services and amenities of the hotel to guests
• Obtains identification for tax‑exempt guests and attaches the form to the registration card
• Reads and initials the pass‑on log and bulletin board daily; is aware of daily activities and meetings in the hotel
• Attends department meetings
• Reports unusual occurrences or requests to manager or assistant manager
• Knows all safety and emergency procedures and is aware of accident prevention policies
• Maintains cleanliness and neatness of the front desk area
• Understands that business demands may require shifting employees from one shift to another
• Any other duties as assigned by AGM or GM

Not Applicable

Full‑time

Management and Manufacturing

Hospitality