Team Lead, Product Sales Specialist

Job Summary

As a Standard Chartered Team Lead, Product Sales Specialist, you’ll be responsible for leading Life Insurance within the Direct Closure & referral space by building a sustainable business model across ARM segments.

Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice.

We also support small business clients with their business banking needs.

Strategy: Contribute to and support the Bank’s and Department’s vision, business model, strategies, and growth plans.

Business:

• Lead the IS team in daily sales activities, ensuring sales targets are met while safeguarding client’s interests and ensuring positive client experience.
• Supervise IS team members to ensure ethical and professional sales behaviours and practices, as well as complete and compliant transaction documentation.
• Support Affluent Distribution, Business Banking, and Personal Banking in sales activity planning and execution, issue resolution, and insurance sales growth.
• Work closely with stakeholders and Insurance Service Providers (ISP) to ensure sales and service quality align with the Bank’s standards.
• Assist in client inquiries, complaint handling, and problem resolution.

Processes:

• Oversee and guide the IS team in sales closures, proper documentation, exceptional approvals, and post-trade callbacks to protect both the customer’s and the Bank’s interests.
• Ensure the team fully understands and adheres to the latest sales process guidelines.

People & Talent:

• Lead by example, fostering an ethical sales culture and strong valued behaviours.
• Hire, mentor, coach, and train IS team members for personal development and skills enhancement.
• Retain valuable talent and establish succession plans.

Qualifications:

• Proven experience in a leadership role within the banking or financial services industry.
• Strong understanding of insurance products and sales processes.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with various stakeholders and drive team performance.
• Commitment to ethical sales practices and customer service excellence.

We re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you.

You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you ll see how we value difference and advocate inclusion.

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.